Key Customer Support Professional

6 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱2,500,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients.

About the Role:
  • Manage large volumes of incoming calls and emails from customers, resolving their queries and issues in a timely and professional manner.
  • Identify and assess customers' needs to achieve satisfaction and exceed their expectations.
  • Build long-term relationships with customers through effective communication, empathy, and problem-solving skills.
  • Provide accurate and complete information to customers, using relevant tools and methods to resolve their issues.
  • Meet or exceed customer satisfaction targets, while maintaining high levels of productivity and efficiency.
Requirements:
  • A minimum of 2 years of experience in customer service, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide creative solutions.
  • Ability to work independently and as part of a team, with a flexible attitude towards changing priorities and deadlines.
  • Proficiency in technology, including computer software and hardware, and willingness to learn new systems and tools.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to ongoing training and development programs, to help you stay up-to-date with the latest industry trends and best practices.

Why Join Us?

We offer a dynamic and supportive work environment, where you can develop your skills and expertise, and make a real difference to our customers' lives. If you are passionate about delivering exceptional customer service and have a strong desire to succeed, we would love to hear from you

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