Technical Customer Support Specialist

1 week ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱2,590,000 - ₱3,490,000
Job Overview

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.


Responsibilities
  • Customer Service: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
  • Tech Support: Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more.
  • Problem Solving: Identify and resolve customer issues in a timely and efficient manner.
  • Communication: Engage with customers to understand their needs and provide solutions that meet their expectations.

Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year in a call center customer service role and 6 months in a technical support environment preferred.
  • Skills: Excellent communication and problem-solving skills, ability to multitask and work in a fast-paced environment.

Benefits
  • Competitive Salary: Earn a competitive salary with opportunities for advancement.
  • Benefits Package: Enjoy a comprehensive benefits package including health insurance, paid time off, and retirement plan.

What We Offer
  • Collaborative Environment: Work in a dynamic and supportive team environment where your contributions are valued.
  • Opportunities for Growth: Take advantage of ongoing training and development opportunities to advance your career.

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