Customer Service Representative

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Opportunity: Customer Support Specialist

MCI seeks a highly motivated and customer-focused individual to provide exceptional support services for clients. This is an exciting opportunity to join our team and contribute to the success of our clients.

This role involves handling customer inquiries, resolving issues efficiently, and providing accurate information. Strong communication and problem-solving skills are essential for this position.

  • Handle customer calls professionally and promptly.
  • Resolve customer issues through effective problem-solving and research.
  • Document interactions accurately and process claims efficiently.
  • Guide customers through available options to find the best solutions.
  • Foster strong relationships with customers through excellent service.
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous experience in a call center environment.
  • Strong command of the English language.
  • Excellent typing speed and accuracy.
  • Basic proficiency in Microsoft Office applications.
  • Familiarity with Windows operating systems.
Benefits:

We offer a range of benefits and incentives designed to support and reward our team members, including:

  • HMO coverage for employees and dependents.
  • Rice allowance, clothing allowance, laundry allowance, and meal allowances.
  • Performance and loyalty bonuses.
  • Facilities and safety measures at the workplace.
Working Environment:

This role is performed in a professional office environment and is largely sedentary. The employee will use a computer and telephone headset, may move about the office, and may lift up to 40 pounds as needed.

Conditions of Employment:

Please note that:

  • You must be authorized to work in the country where the job is based.
  • You are required to undergo a Level II background and/or security investigation with fingerprint; offers contingent on results.
  • You are required to undergo drug screening; offers contingent on results.
Equal Opportunity Employer:

MCI embraces diversity and provides a work environment free from discrimination and harassment. Employment is based on merit and qualifications. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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