Appointment Setter

7 days ago

Makati City, National Capital Region, Philippines Agile Tech Ops Inc. Full time

Position: Appointment Setter (HVAC Support)

Type: Full-Time | Hybrid

Location: Makati, Philippines

Overview

We are seeking a highly organized and proactive Appointment Setter to join our growing HVAC support team. In this role, you will be responsible for managing client appointments, coordinating with field technicians, and ensuring seamless service delivery.

The ideal candidate has excellent communication skills, a strong sense of urgency, and the ability to multitask in a fast-paced, U.S.-based work environment. You will play a key role in maintaining customer satisfaction and operational efficiency by ensuring all appointments are handled promptly and professionally.

Key Responsibilities
  • Manage and organize appointments for HVAC service requests using Housecall Pro (training provided).
  • Coordinate with customers and technicians to confirm schedules, provide updates, and resolve any conflicts.
  • Prioritize urgent service calls and adjust appointments to meet customer needs and operational requirements.
  • Ensure accurate documentation of all service details, customer communications, and scheduling activities.
  • Monitor daily schedules to ensure technicians are fully booked and working efficiently.
  • Follow up with customers regarding service feedback, rescheduling, or additional support as needed.
  • Collaborate closely with our U.S.-based operations team, maintaining clear and consistent communication across time zones.
  • Support administrative tasks related to scheduling and service coordination as assigned.
Qualifications
  • Excellent verbal and written English communication skills (required).
  • 3–4 years of professional experience in appointment setting, scheduling, customer service, or a contact center role.
  • Experience with Housecall Pro, ServiceTitan, or other scheduling/dispatching software is an advantage.
  • Strong organizational and multitasking skills, with the ability to handle multiple priorities simultaneously.
  • Highly detail-oriented and customer-focused, with a commitment to delivering a positive client experience.
  • Ability to work independently while maintaining strong collaboration with team members and management.
  • Tech-savvy with proficiency in using CRM systems, calendars, and communication tools (e.g., Google Workspace, Slack, or similar).
Work Schedule
  • Days: Monday to Friday
  • Hours: 8-hour shift (Night Shift, U.S. business hours)
  • Work Setup: Hybrid (primarily remote with occasional onsite collaboration in Makati)
Compensation & Benefits
  • Competitive salary package
  • Health and life insurance coverage
  • 13th month pay and performance bonuses
  • Annual pay raise opportunities based on performance
  • Work-from-home flexibility
  • Opportunities for career growth and professional development
Join Our Team

If you're ready to be part of a dynamic team that values efficiency, collaboration, and customer satisfaction, we'd love to hear from you

Send your resume to:

Subject line: Application – Appointment Setter (HVAC Support)

  • Appointment Setter

    1 week ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱40,000 - ₱60,000 per year

    Job Title: Appointment SetterLocation: RemoteWork Schedule: [Day/Night Shift — specify as needed]Employment Type: Full-Time / Part-Time Job Description:We are looking for a motivated and detail-oriented Appointment Setter to join our growing team. The role involves reaching out to potential leads, engaging with prospects, and scheduling qualified...

  • Appointment Setter

    18 hours ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time

    Company DescriptionLoop Contact Solutions is a Philippine call center that delivers high-quality American-style services for a fraction of the cost. Our mission is to provide world-class customer support, effective retention, and powerful sales to help businesses expand and retain their customer base while increasing profits. Located in Manila, the #1 call...

  • Appointment Setter

    7 days ago

    Makati City, National Capital Region, Philippines DNS Nordic Full time

    Are you fluent inDanish or Norwegianand ready for an international career challenge? We are looking for self-driven, enthusiastic individuals to join our fast-growing BPO team in Manila. As a Nordic Appointment Setter, you will be the key link between our business and the Scandinavian market, using your language skills to secure high-quality sales...

  • Appointment Setter/Cold Caller

    1 week ago

    Makati City, National Capital Region, Philippines Bridging Technologies Full time ₱360,000 - ₱540,000 per year

    About the RoleWe are looking for a motivated and reliable Appointment Setter (Voice) to join our growing sales team in the Philippines. This role focuses on outbound calling to potential business clients in the United States, introducing our company's SaaS (Software as a Service) products, and scheduling qualified appointments for our sales...

  • Appointment Setter/Cold Caller

    17 hours ago

    Makati City, National Capital Region, Philippines Pan Asia Resources PH Inc. Full time

    Job description:Key Responsibilities:Answer incoming calls from new and existing customers in a courteous and helpful mannerGather essential information regarding the customer's HVAC needs (e.g., no cooling, system maintenance, installation inquiry)Use scripts and scheduling guidelines to qualify and book appointmentsCoordinate and assign appointments based...

  • Outbound Sales Appointment Setter

    1 week ago

    Quezon City, National Capital Region, Philippines BruntWork Full time ₱1,500,000 - ₱3,000,000 per year

    This is a remote position. Type: Part-time Schedule: Monday to Friday flexible from 1:00 PM to 6:00 PM Toronto Time (20 hours per week only) Job Title: Outbound Sales Appointment Setter Location: Remote Our client is looking for a motivated Outbound Sales Appointment Setter to drive client acquisition through personalized email and LinkedIn outreach....

  • Appointment Setter

    7 days ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Termite Appointment Setter

    1 week ago

    Quezon City, National Capital Region, Philippines BruntWork Full time ₱30,000 - ₱50,000 per year

    This is a remote position. Job Highlights:Contract type: Independent Contractor Schedule: Monday–Saturday, 10am–6pm Mountain Time, with a weekday off unless the candidate prefers to work six days.Job Description: The role includes calling current customers and setting up free inspections to check their home for termites. The role includes commission...

  • Lead Generation Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Comfac Technology Options Full time

    * Fresh Graduate are welcome to apply.(On-site)Education : Degree or Diploma preferably in Information Technology, Computer Engineering, Electronics Engineering and other related courses.Under the direction of the Business Development Manager, the Lead Generation Specialist/Appointment Setter performs a variety of duties for sales management in the Sales...

  • Appointment Setter

    1 week ago

    Makati City, National Capital Region, Philippines HV Outsourcing Full time ₱300,000 - ₱360,000 per year

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction. You will address inquiries, resolve issues, and provide information about our products and...