Appointment Setter
2 days ago
Position: Appointment Setter (HVAC Support)
Type: Full-Time | Hybrid
Location: Makati, Philippines
We are seeking a highly organized and proactive Appointment Setter to join our growing HVAC support team. In this role, you will be responsible for managing client appointments, coordinating with field technicians, and ensuring seamless service delivery.
The ideal candidate has excellent communication skills, a strong sense of urgency, and the ability to multitask in a fast-paced, U.S.-based work environment. You will play a key role in maintaining customer satisfaction and operational efficiency by ensuring all appointments are handled promptly and professionally.
Key Responsibilities- Manage and organize appointments for HVAC service requests using Housecall Pro (training provided).
- Coordinate with customers and technicians to confirm schedules, provide updates, and resolve any conflicts.
- Prioritize urgent service calls and adjust appointments to meet customer needs and operational requirements.
- Ensure accurate documentation of all service details, customer communications, and scheduling activities.
- Monitor daily schedules to ensure technicians are fully booked and working efficiently.
- Follow up with customers regarding service feedback, rescheduling, or additional support as needed.
- Collaborate closely with our U.S.-based operations team, maintaining clear and consistent communication across time zones.
- Support administrative tasks related to scheduling and service coordination as assigned.
- Excellent verbal and written English communication skills (required).
- 3–4 years of professional experience in appointment setting, scheduling, customer service, or a contact center role.
- Experience with Housecall Pro, ServiceTitan, or other scheduling/dispatching software is an advantage.
- Strong organizational and multitasking skills, with the ability to handle multiple priorities simultaneously.
- Highly detail-oriented and customer-focused, with a commitment to delivering a positive client experience.
- Ability to work independently while maintaining strong collaboration with team members and management.
- Tech-savvy with proficiency in using CRM systems, calendars, and communication tools (e.g., Google Workspace, Slack, or similar).
- Days: Monday to Friday
- Hours: 8-hour shift (Night Shift, U.S. business hours)
- Work Setup: Hybrid (primarily remote with occasional onsite collaboration in Makati)
- Competitive salary package
- Health and life insurance coverage
- 13th month pay and performance bonuses
- Annual pay raise opportunities based on performance
- Work-from-home flexibility
- Opportunities for career growth and professional development
If you're ready to be part of a dynamic team that values efficiency, collaboration, and customer satisfaction, we'd love to hear from you
Send your resume to:
Subject line: Application – Appointment Setter (HVAC Support)
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