Help Desk Specialist

4 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱104,000 - ₱130,878 per year

Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

  • Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
  • Configure user access: email, MFA, file permissions, group policies, and required software packages.
  • Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
  • Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
  • Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
  • Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
  • Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

  • HMO with Free Dependents on Day 1
  • Comprehensive Free MSP Bootcamp Training
  • Sponsored IT Certifications
  • Convertible to Cash Leaves
  • Annual Performance Bonus
  • Night Differential Pay
  • Government Mandated Benefits
  • Life Insurance
  • Pet Insurance
  • 13th Month Pay
  • Discounted Lunch Meals
  • Car Shuttle Service
  • Free unlimited coffee and snacks everyday

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