Assistant Operations Supervisor

Job Description

JOB SUMMARY

This role is responsible for the efficient operation of a designated section within the department. The Section Supervisor will lead a team of associates and merchandisers to consistently meet the department's sales targets through excellent customer service, effective merchandising, and operational oversight.

JOB RESPONSIBILITIES

I. Customer Service

• Prepare and organize the assigned area before the store opens, ensuring all displays, lighting, and merchandise are clean, orderly, and accessible.
• Oversee the orientation, scheduling, and work assignments of associates to ensure smooth operations and excellent service.
• Provide training to Sales Associates (SAs) and promotional staff, equipping them with the necessary product knowledge and selling techniques aligned with the company's service standards and policies.
• Ensure customers receive prompt, courteous, and effective service from all staff members.

II. Merchandising

• Work closely with Category Heads to manage product displays, inventory, and stock movement.
• Share product knowledge with staff to enhance their ability to serve customers effectively.
• Assist with visual merchandising and coordinate promotional displays and events.
• Submit reports, feedback, and recommendations on product performance and incidents requiring immediate attention.
• Review reports on damaged merchandise and coordinate the appropriate actions for transfers or replacements

III. Security and Safety

• Ensure that merchandise is displayed and stored properly to minimize risks of damage or theft.
• Monitor stock expiration dates and ensure items nearing expiration are removed as required.
• Collaborate with the Safety and Security team to maintain a safe environment, aiming for zero incidents related to injury or theft.
• Assist with loss prevention activities within the assigned section.

IV. Administrative Duties

• Monitor employee attendance and work schedules in coordination with HR. Ensure sufficient coverage during peak times.
• Recommend disciplinary actions for employees as necessary, ensuring adherence to company standards.
• Foster a positive and productive team environment by upholding employee discipline and morale.
• Conduct employee performance evaluations and recommend further actions such as promotions, transfers, or areas for improvement.
• Report on operational matters, including overtime, staffing, and employee concerns, to the Category Head.
• Ensure that all team members are in proper attire and adhere to grooming standards while on the sales floor.
• Ensure that Plan Order forms and other relevant paperwork are completed accurately and submitted on time.

ADDITIONAL RESPONSIBILITIES

• Perform other tasks as assigned by the department manager or Category Head.

JOB SPECIFICATION

• Bachelor's degree or equivalent work experience in a related field.
• A minimum of 1 year of experience in retail or sales management.
• Proven leadership experience and ability to manage a team.
• Strong aptitude for customer service and sales strategies.
• Goal-oriented and able to thrive under pressure.
• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Flexible and adaptable to different situations.
• Must be willing to be assigned to work in Cebu.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your leadership style?
• How do you build a team?
• Why do you believe that you are a good fit for this position?
• What is your expected salary range?

Education:

• Bachelor's (Required)

Experience:

• Leadership: 1 year (Required)
• Retail sales: 1 year (Required)

Work Location: In person