Voice Engineer

7 days ago

Taguig, National Capital Region, Philippines Viventis Search Asia, Inc Full time ₱960,000 - ₱1,200,000 per year

This role is support, maintain, and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations, implementation, and migration of Genesys Cloud platforms, ensuring seamless communication experiences for users and stakeholders.

Core Responsibilities:

* Day to day support and maintenance of Genesys PureCloud Solutions

* Migration and implementation of Genesys PureCloud Solution

* Monitor project progress and adjust as necessary to ensure successful project delivery.

* Creation of Documentation and Knowledge base

* Responsible for managing incident and service requests

* Manage and coordinate team activities, working closely with different support groups.

* Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

* Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:

* Hands on experience on troubleshooting Genesys PureCloud solutions

* Experience on migration and implementation of Genesys PureCloud

* Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring

* Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.

* Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.

* Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it

* Knowledge on network routing ,VOIP Protocols, SIP Responses, Handshake communication etc.

Job Type: Full-time

Pay: Php77, Php100,000.00 per month

Work Location: In person

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