IT SERVICE DESK ASSOCIATE

2 weeks ago

Kasilawan P, Philippines MDS Call Solutions Inc. Full time ₱150,000 - ₱250,000 per year

BASIC QUALIFICATIONS:

  • Must have Bachelor's/College Degree, or any related to IT
  • At least 6 months working experience in IT, Helpdesk or related field
  • Fresh Graduates are welcome to apply

Major Responsibilities:

  • Provides courteous and timely response to support requests submitted to the service desk via telephone, email, or any other communication method by responding via telephone, email, remote connectivity tools
  • Troubleshoots hardware and software problems by interviewing users to collect information and fully documents all requests for support in the tracking system, including the resolution of the problem.
  • Ticket creation, monitoring, closing, and proper documentation and timely submission of the required reports
  • Conducting outbound customer callbacks
  • Coordinating with Level 2/3/4 support and vendor groups until issues are resolved
  • Demonstrates ability to learn customer support processes and techniques
  • Competency in Microsoft Operating Systems, Microsoft Office Applications, and desktop software
  • Basic to intermediate knowledge in LAN, WAN, Computer/PC hardware, internet systems, tools and concepts
  • Demonstrated knowledge of the OSI layer
  • Competency in Microsoft Operating Systems, Microsoft Office Applications, and desktop software

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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