IT Field Service Help Desk Technician

2 weeks ago

Marikina Heights P, Philippines EQUALYNX NETWORK CO Full time ₱150,000 - ₱250,000 per year

Responsibilities

  • Provide technical support: Act as the first point of contact for users with technical problems, offering support in person, over the phone, or via remote access.
  • Troubleshoot issues: Diagnose and resolve problems related to hardware, software, and network connectivity.
  • Perform field service tasks: Travel to customer locations to install, maintain, and repair equipment and systems.
  • Document solutions: Maintain accurate records of user queries, solutions, and the steps taken to resolve them.
  • Educate users: Train end-users on how to use new technologies and follow best practices.
  • Escalate problems: Escalate issues to other IT teams or specialists when they are beyond the scope of the help desk.

Required skills

  • Technical skills: Strong knowledge of operating systems, hardware, networking basics, and common software applications.
  • Problem-solving: Ability to diagnose issues and find the best solution based on the information provided.
  • Communication: Excellent verbal and written communication skills to explain technical information to non-technical users.
  • Customer service: A focus on providing a positive and helpful experience for users.
  • Attention to detail: Careful and thorough in documenting issues and following through on resolutions.

Job Types: Part-time, Fixed term

Contract length: 4 months

Expected hours: 48 per week

Work Location: In person

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