customer service associate
11 hours ago
Main Responsibilities
- Assist customers with inquiries about home appliances through phone, email, and walk-ins.
- Provide troubleshooting guidance and product information.
- Process and monitor warranty claims, service requests, and repair jobs.
- Coordinate technician schedules for installation, repair, and maintenance.
- Follow up on pending cases to ensure timely resolution.
- Log all concerns accurately and maintain customer service records.
- Handle customer complaints professionally and provide solutions or escalate when necessary.
- Coordinate with sales, warehouse, logistics, and service teams regarding parts, replacements, and returns.
Qualifications
- At least 1 year of customer service or after-sales experience.
- Familiarity with home appliances is an advantage.
- Good communication, problem-solving, and organizational skills.
- Proficient in MS Office.
Job Types: Full-time, Permanent
Pay: Php18, Php19,000.00 per month
Benefits:
- Health insurance
- Paid training
Work Location: In person
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