customer service associate

11 hours ago


Ayala Alabang, National Capital Region, Philippines Mulsons Trading Corp Full time ₱18,000 - ₱19,000 per year

Main Responsibilities

  • Assist customers with inquiries about home appliances through phone, email, and walk-ins.
  • Provide troubleshooting guidance and product information.
  • Process and monitor warranty claims, service requests, and repair jobs.
  • Coordinate technician schedules for installation, repair, and maintenance.
  • Follow up on pending cases to ensure timely resolution.
  • Log all concerns accurately and maintain customer service records.
  • Handle customer complaints professionally and provide solutions or escalate when necessary.
  • Coordinate with sales, warehouse, logistics, and service teams regarding parts, replacements, and returns.

Qualifications

  • At least 1 year of customer service or after-sales experience.
  • Familiarity with home appliances is an advantage.
  • Good communication, problem-solving, and organizational skills.
  • Proficient in MS Office.

Job Types: Full-time, Permanent

Pay: Php18, Php19,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Work Location: In person



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