Client Operations Associate

EACOMM Corporation, an award-winning custom software development company with over 20 years of experience in delivering innovative solutions, is seeking Client Operations Associates to join our client's dynamic team. If you're passionate about customer success, problem-solving, and technology, this role is perfect for you.

What You'll Do

As a Client Operations Associate, you'll ensure our clients remain happy and satisfied while helping them get the most value from our products and services.

Your responsibilities include:

• Act as the single point of contact for assigned clients.
• Evaluate client needs, investigate requirements, and propose potential solutions.
• Provide exceptional client service with open and active communication.
• Translate and liaise between clients and internal technical teams to address concerns.
• Communicate project progress and initiatives to stakeholders.
• Monitor and analyze client usage of the product.
• Ensure timely delivery of enhancements according to client priorities.
• Manage external pressures and handle objections effectively.
• Identify risks and develop contingency plans.
• Prepare timely reports and presentations.
• Recommend and implement operational improvements.
• Map processes and conduct training for employees.
• Organize and coordinate workflows across teams to meet SLAs.

Who You'll Work With

Internal Interfaces:

• Client Operations Manager
• Client Support Associates / Specialists
• Software Development Associates / Supervisors
• QA Associates
• Head of Technology

External Interfaces:

• Clients' system users
• Clients' project teams

What We're Looking For

Education & Experience

• Graduate of an IT-related course.
• Preferably with experience in a client-facing role, but fresh graduates are welcome.

Knowledge Requirements

• Familiarity with FMCG processes.
• Understanding of the software development life cycle (SDLC).
• Knowledge of system analysis and design.

Skills

• Strong client management and relationship-building skills.
• Excellent analytical thinking and problem-solving ability.
• Effective communication across all organizational levels.
• Working knowledge of SDLC and system analysis methodologies.

Personal Characteristics

• Strong attention to detail and self-motivation.
• Confidence and achievement-oriented mindset.
• Passion for delivering an excellent customer experience.
• Enthusiastic about new technology.
• Highly organized, proactive, and collaborative.

Interpersonal Skills

• Excellent oral and written communication.
• Deep understanding of the company's products (training provided).
• Balanced perspective: realistic yet optimistic.
• Persuasive, creative, and innovative problem solver.
• Organized and detail-oriented.

How We'll Support You

• Onboarding and product training (Operational Excellence & Systems Familiarity).
• Hands-on mentorship from managers and senior leaders.
• Opportunities to grow your career in a client-facing technology role.

Hiring Process

• Application Exam
• Interviews with:
• Client Operations Manager
• Head of Technology
• Managing Director

Why Join EACOMM?

At EACOMM, you'll play a crucial role in bridging technology and client success. With over two decades of award-winning expertise, we've helped businesses transform through custom software solutions. We're looking for driven individuals who share our passion for excellence, innovation, and customer care.

• Location: Quezon City, Philippines
• Job Type: Full-time
• Entry Level: Fresh graduates welcome

Ready to make an impact by ensuring clients succeed with cutting-edge technology? Apply Now

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

• Flexible schedule
• Flextime
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Client Facing Role: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote