IT Application Support Engineer

4 days ago

Makati City, National Capital Region, Philippines Vela Ventures Full time ₱300,000 - ₱600,000 per year

Summary:

The IT Application Support Engineer plays a crucial role in ensuring the smooth functioning of software applications within the organization. They are responsible for providing technical support, troubleshooting, and resolving issues related to various applications used by the company. Additionally, they collaborate with other IT teams and departments to implement solutions, perform system upgrades, and optimize application performance.

Key Responsibilities:

Technical Support:

  • Provide timely and effective technical support to end-users encountering issues with software applications.

  • Diagnose and troubleshoot application-related problems, both hardware and software.

  • Communicate with users to understand the nature of the issues and provide guidance and solutions accordingly.

Incident Management:

  • Log, track, and prioritize incidents reported by end-users using incident management tools.

  • Follow established procedures for incident resolution, escalation, and closure.

  • Ensure that service level agreements (SLAs) are met for incident response and resolution.

Application Maintenance:

  • Perform regular maintenance tasks, such as applying patches, updates, and configurations to ensure application stability and security.

  • Coordinate with vendors and internal stakeholders for software upgrades and enhancements.

  • Document maintenance activities and keep application inventory up to date.

Training and Documentation:

  • Develop and maintain user guides, knowledge base articles, and other documentation to facilitate self-service and user training.

  • Conduct training sessions for end-users on application usage, best practices, and troubleshooting techniques.

Collaboration and Communication:

  • Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to resolve complex issues and implement solutions.

  • Communicate effectively with stakeholders regarding application-related updates, changes, and outages.

  • Participate in meetings and discussions to provide input on application-related decisions and strategies.

Continuous Improvement:

  • Identify opportunities for process improvement and automation to enhance the efficiency of application support operations.

  • Stay updated on industry trends, best practices, and emerging technologies relevant to application support.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

At least 1 year experience in IT application support or a related role.

Strong technical skills in troubleshooting software applications, databases, and operating systems.

Proficiency in using incident management tools and IT service management frameworks (e.g., ITIL).

Excellent communication and interpersonal skills.

Ability to work effectively both independently and in a team environment.

Detail-oriented with strong problem-solving abilities.

Certifications in relevant technologies (e.g., ITIL Foundation, PHP, AWS) are a plus.

Job Type: Full-time

Experience:

  • IT Application Support Engineer: 1 year (Preferred)

  • Application Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines InfiniteDATA Services Full time $90,000 - $120,000 per year

    Role: Application Support EngineerAs anApplication Support Engineer at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms:ANOW Observe (observability) andANOW Automate (workload automation). You will be part of a24/7 support operation, interfacing directly with enterprise clients and...

  • Application Support Engineer

    1 week ago

    Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are looking for a detail-oriented Systems Application Engineer to join our team. In this role, you will collaborate closely with both internal stakeholders (development, product line management, project managers) and external partners (third-party vendors and customer system maintenance teams). You will play a key part in ensuring smooth...

  • Desktop Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • Application Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines LEIGHTON ASIA Full time ₱720,000 - ₱960,000 per year

    About the Role:We are seeking a detail-oriented and proactive Application Support Analyst professional to join our team. This role is critical in ensuring the smooth operation, maintenance, and enhancement of business applications used across the organization. You will work closely with internal stakeholders to provide technical and functional support,...

  • Application Support Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱900,000 - ₱1,200,000 per year

    What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedWHAT WILL YOU DO?Provide application support for Till Payments (Nuvei) productsMaintain the health of the applications by regular proactive monitoring and remediating any issues related to application availability and/or performanceCollaborate...

  • Application Support Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Services Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedWHAT WILL YOU DO?Provide application support for Till Payments (Nuvei) productsMaintain the health of the applications by regular proactive monitoring and remediating any issues related to application availability and/or performanceCollaborate...

  • Application Support Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱1,200,000 - ₱2,400,000 per year

    What We OfferCompetitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided WHAT WILL YOU DO?Provide application support for Till Payments (Nuvei) products Maintain the health of the applications by regular proactive monitoring and remediating any issues related to application availability and/or performance ...

  • L2 Technical Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • Application Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    DUTIES AND RESPONSIBILITIES 1. Technical Support: Provide Level 2 support for merchant services, responding to technical inquiries and resolving issues promptly. 2. Troubleshooting and Escalation: Conduct root cause analysis and escalate complex issues to Level 3 support as necessary. 3. Minor Code Maintenance: Perform minor code activities, ensuring...

  • Application Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱30,000 - ₱60,000 per year

    Job Description:Troubleshoot and resolve technical issues related to hardware, software, and networkingInstall and configure hardware and software applicationsMonitor and maintain Cartrack application and systems to ensure their smooth functioningCollaborate with Global teams to implement and maintain IT projectsDocument technical procedures, user manuals,...