Performance and Rewards Specialist

3 days ago

Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per year
  • REQ
  • 18/09/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs

Details van de functie

  • Proper dispatching of requests to co-team members
  • Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
  • Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
  • Generate ad-hoc reports to meet the service delivery requirements,
  • Process scheduled tasks and ensures completion on the agreed deadline
  • Coordinate with Third Party Vendors as needed
  • Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
  • Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Services
  • Drive consistent, standardized, and effective service delivery within the stream
    Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve e- isting overall stream functions
    Collaborate with Local People Services, Center of E- pertise (CEO), Circle Leads and Key Stakeholders to improve the end-to-end delivery of stream processes
  • Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
    Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service e- cellence
  • Perform requests in adherence to privacy, confidentiality, and security policies
  • Comply with data privacy guidelines in performing request related to reports; ensure that the generated report is properly stored in correct P&R storage and always encrypt password
  • Create Workplace Instructions for new stream service offerings and processes and store in Knowledge Base
  • Continuous update of Workplace Instructions of stream offerings and processes according to Country Local HR and system changes
  • Maintain stream Knowledge Base and other official document storage and ensure that the files are correctly stored
  • Interface with requesters and/or third party vendor to resolve questions and issues regarding stream processes
  • Attend and actively participate in all knowledge transfer sessions as scheduled
  • Pass all individual knowledge transfer assessments with the given passing rate
  • Cascade new and updated information to the team coming from stakeholders
  • Monitor and process cases in the system. Resolve and close cases
  • Identify, investigate, analyze, and resolve Issues identified within process
  • Train new joiners of the team as needed

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

  • Total Rewards Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Services Inc. Full time ₱100,000 - ₱120,000 per year

    WHAT WE OFFERCompetitive Salary Packages up to 100k++Professional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewThe Total Rewards Specialist will be responsible for developing, implementing, and managing comprehensive total rewards programs to attract, retain, and motivate employees. He/She will...

  • Total Rewards Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱100,000 - ₱120,000 per year

    What We OfferCompetitive Salary Packages up to 100k++Professional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewThe Total Rewards Specialist will be responsible for developing, implementing, and managing comprehensive total rewards programs to attract, retain, and motivate employees. He/She will...

  • Rewards Executive

    2 weeks ago

    Makati City, National Capital Region, Philippines Nestlé USA Full time ₱2,000,000 - ₱2,500,000 per year

    Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the...

  • Manager Total Rewards

    3 days ago

    Makati City, National Capital Region, Philippines Maplecrest Group, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Purpose:The Total Rewards Manager is responsible for designing, implementing, and managing the organization's total rewards programs, including compensation, benefits, recognition, and wellness initiatives. This role ensures that total rewards strategies align with the company's objectives, support employee engagement, and attract and retain top...

  • Senior Associate, Total Rewards

    2 weeks ago

    Makati City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱1,800,000 - ₱2,500,000 per year

    We're hiring for a brilliant and proactive Senior Associate for Total Rewards on behalf of our esteemed client. This is a direct opportunity based in Makati, ideal for professionals who demonstrate initiative, a strong sense of ownership, collaborative and team-player mindset.About your role:As a Senior Associate, Total Rewards (Tier 2) will provide...

  • Total Rewards Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱600,000 - ₱1,200,000 per year

    OVERVIEW OF THE JOB:The Total Rewards Officer is responsible for the accurate and timely administration of employee compensation, benefits, and timekeeping processes. This role ensures compliance with statutory requirements and internal policies, maintains precise employee records, and supports initiatives that enhance employee well-being and...

  • Senior Associate, Total Rewards

    4 weeks ago

    Makati City, National Capital Region, Philippines SC Johnson Full time

    SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for...

  • Total Rewards

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neolytix Full time ₱1,500,000 - ₱3,000,000 per year

    Job SummaryWe are seeking a data-driven and strategically minded Strategic Compensation Specialist to bridge business goals with workforce performance.Design and run Neolytix's pay-for-performance engine. Translate company/department goals into role-level incentive plans with clear metrics, guardrails, and ROI. Govern the full cycle—design, communication,...

  • Total Rewards

    2 weeks ago

    Quezon City, National Capital Region, Philippines Healthway Hospital Fairview Inc. (FEU-NRMF Medical Center) Full time ₱900,000 - ₱1,200,000 per year

    Process payroll and benefits for employees, admins, and doctors.Ensure accurate deductions for taxes, retirement, and insurance.Maintain payroll records and ensure legal compliance.Develop and maintain a salary matrix aligned with job roles and company strategy.Collaborate with HR and department heads to ensure job descriptions match salary levels and...

  • Performance Marketing Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Centaur Digital Marketing Ph Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Description:We are seeking a Performance Marketing Specialist with a sharp focus on maximizing Return on Advertising Spend (ROAS) across paid media channels. This role is ideal for a data-driven marketer who thrives in e-commerce environments and is skilled in planning, executing, and optimizing digital campaigns on platforms such as TikTok, Shopee,...