Performance and Rewards Specialist

1 week ago

Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per year
  • REQ
  • 18/09/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs

Details van de functie

  • Proper dispatching of requests to co-team members
  • Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
  • Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
  • Generate ad-hoc reports to meet the service delivery requirements,
  • Process scheduled tasks and ensures completion on the agreed deadline
  • Coordinate with Third Party Vendors as needed
  • Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
  • Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Services
  • Drive consistent, standardized, and effective service delivery within the stream
    Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve e- isting overall stream functions
    Collaborate with Local People Services, Center of E- pertise (CEO), Circle Leads and Key Stakeholders to improve the end-to-end delivery of stream processes
  • Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
    Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service e- cellence
  • Perform requests in adherence to privacy, confidentiality, and security policies
  • Comply with data privacy guidelines in performing request related to reports; ensure that the generated report is properly stored in correct P&R storage and always encrypt password
  • Create Workplace Instructions for new stream service offerings and processes and store in Knowledge Base
  • Continuous update of Workplace Instructions of stream offerings and processes according to Country Local HR and system changes
  • Maintain stream Knowledge Base and other official document storage and ensure that the files are correctly stored
  • Interface with requesters and/or third party vendor to resolve questions and issues regarding stream processes
  • Attend and actively participate in all knowledge transfer sessions as scheduled
  • Pass all individual knowledge transfer assessments with the given passing rate
  • Cascade new and updated information to the team coming from stakeholders
  • Monitor and process cases in the system. Resolve and close cases
  • Identify, investigate, analyze, and resolve Issues identified within process
  • Train new joiners of the team as needed

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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