Network Support Officer

Tahche Outsourcing Services is hiring a Full time Network Support Officer role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Evening
• Tuesday: Evening
• Wednesday: Evening
• Thursday: Evening
• Friday: Evening
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱70,000 - ₱85,000 per month

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

You will be responsible for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. You will be taking escalation tickets from Technical Network Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Ability to handle diverse computing environments in a wide cross section of business clients
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
• Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
• Provide consulting to clients on certain applications, Thrives' best practices, and general computing processes
• Troubleshoot and resolve high level workstation, server and network incidents while following the clients' standard operating procedures
• Sets client expectations appropriately throughout the troubleshooting process
• Utilizes appropriate software utilities, clients' protect software, and vendor or application specific tools to provide fastest resolution of customer incidents

• Monitor the service desk service board for escalated service tickets

• Prioritize tickets escalated from Technical Support Engineers

• Ensure that open service tickets are escalated and addressed appropriately from Technical Network Engineers
• Follow best practices for escalating tickets from Technical Support Engineers

• Follow best practices for escalating cases to Network Administrators

• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon

• Demonstrate the correct level of urgency while resolving client incidents

• Resolution of incidents related to, but not limited to the following:

• Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules

• Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
• Secures network system by establishing and enforcing policies and defining and monitoring access
• Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades
• Monitor network performance and troubleshoot problem areas as needed.
• Monitor and test network performance and provide network performance statistics and reports.
• Updating network equipment to the latest firmware release

QUALIFICATIONS:

• At least 5 years of relevant network support experience
• Proven experience in designing LAN/WAN network architectures
• Skilled in troubleshooting network configurations and hardware issues
• Strong knowledge of infrastructure and networking technologies
• Excellent problem-solving skills with ability to prioritize and multitask
• Able to follow documented processes while flagging unclear variables
• Capable of working independently and collaboratively in a team environment

NICE TO HAVES (Certifications):

• CCNA
• CCNP
• CompTIA Network+

• Fortinet Certified Professional

• Network SecurityFCP - FortiGate Administrator

• FCP - FortiAnalyzer Analyst

WHAT'S IN IT FOR YOU?

• Full-time permanent position
• Competitive compensation package and benefits
• Be part of a dynamic US Team
• 13th-month pay
• Paid Leaves, commutable to cash
• Access top-tier health insurance, including dental coverage.
• Personal development and training opportunities
• We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Apply now and be part of Tahche Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.