VoIP Network Support

We are seeking a highly motivated and experienced Network VoIP Support to join our team. The ideal candidate should have at least 2 years of relevant experience and should be based in the Cebu, Philippines. He/She will be responsible for designing, implementing, and maintaining our company's voice-over-IP (VoIP) system.

About Vivant:

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools.

We are looking for a goal-driven, highly organized individual to join our growing team.

If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in

A day to day life as a VOIP Support Engineer:

• Diagnosing and rectifying SIP, RTP and PBX related voice faults
• Managing customer and reseller faults and service requests through our ticketing system
• Escalating faults to upstream carriers
• Providing accurate and timely advice and issues resolution for our customers
• Assisting customers with adds moves and changes
• Documenting processes and systems for the benefit of other team members
• Assisting clients and partners when deploying new voice solutions
• Mentoring and coaching team members to improve the customer experience

Table Stakes:

• At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
• Experience using protocol analyzers for signaling and interpreting the results.
• Moderate network knowledge and general telecommunications troubleshooting
• Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
• Experience with VOIP Phones such as GrandStream, Yealink, Polycom.
• Experience with any of the following will be highly regarded:

Previous ISP / MSP experience.

Exposure to Managed VOIP or network environment.

Previous experience building and deploying NetSapien, 3CX, PortaOne

Experience with SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink)

Successful completion of SIP School

Working knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP, TELNET and SSH.

What We're Looking For:

• Should be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients).
• A team player who is customer focused and a problem solver above all else.
• A great desire to learn and want to continuously improve.
• A high level of trust and integrity.
• Attention to detail.
• The ability to work autonomously but also within a team

Benefits:

• Competitive Salary
• Paid Training
• Paid Time Off
• HMO for regular employees
• Retirement Plan
• Holiday Cash Gift
• Recognition and Rewards

Schedule:

• 8 hour Shift
• Evening PH

Supplemental pay types:

• 13th month pay

Application Question(s)

• Do you have any recent VOIP experience i.e. in the last 3 years?
• Do you have any experience with any Cloud PBX e.g. FreePBX/asterisk, Mitel, FusionPBX, 3CX, kazoo etc.?
• Do you handle Cloud PBX configurations for customers?
• Is your experience with VOIP related to handling business customers? (as in offices with VOIP phones)?
• Do you handle direct support calls from external customers (i.e. not in-house)?
• Do you have experience with IP Phones such Grandstream, Polycom, Yealink, Cisco, Fanvile etc.?
• Do you handle issues related to IP phones?
• Do you handle issues related to PBX configuration?
• Do you handle issues related to Call quality issues?
• Have you done any advanced troubleshooting using packet captures using SIP and RTP?
• Do you handle Network troubleshooting support cases as well?
• Can you troubleshoot network/internet issues just by using ping/tracert/ipconfig etc. on a PC?

Be so good that you can't be ignored

If you're an experienced VOIP Engineer who enjoys working in a team, solving technical challenges, and providing top-tier service, we encourage you to apply

Join Vivant and take your career to the next level

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Location:

• Cebu City, Cebu (Required)

Work Location: In person