Network Engineer

4 days ago

Cebu City, Central Visayas, Philippines Tahche Careers Full time ₱1,200,000 - ₱2,400,000 per year

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
As a
Network Engineer
, you will be responsible for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. You will be taking escalation tickets from Technical Network Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.

This is a
full-time role
, on a
US shift
and on a
Work in the office
set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

  • Ability to handle diverse computing environments in a wide cross section of business clients
  • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
  • Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
  • Provide consulting to clients on certain applications, Thrives best practices, and general computing processes
  • Troubleshoot and resolve high level workstation, server and network incidents while following the clients standard operating procedures
  • Sets client expectations appropriately throughout the troubleshooting process
  • Utilizes appropriate software utilities, clients protect software, and vendor or application specific tools to provide fastest resolution of customer incidents

  • Monitor the service desk service board for escalated service tickets

  • Prioritize tickets escalated from Technical Support Engineers

  • Ensure that open service tickets are escalated and addressed appropriately from Technical Network Engineers
  • Follow best practices for escalating tickets from Technical Support Engineers

  • Follow best practices for escalating cases to Network Administrators

  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon

  • Demonstrate the correct level of urgency while resolving client incidents

  • Resolution of incidents related to, but not limited to the following:

  • Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules

  • Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
  • Secures network system by establishing and enforcing policies and defining and monitoring access
  • Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades
  • Monitor network performance and troubleshoot problem areas as needed.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Updating network equipment to the latest firmware release

Qualifications

  • At least 5 years of relevant network support experience
  • Proven experience in designing LAN/WAN network architectures
  • Skilled in troubleshooting network configurations and hardware issues
  • Strong knowledge of infrastructure and networking technologies
  • Excellent problem-solving skills with ability to prioritize and multitask
  • Able to follow documented processes while flagging unclear variables
  • Capable of working independently and collaboratively in a team environment

NICE TO HAVES (Certifications)

  • CCNA
  • CCNP
  • CompTIA Network+

  • Fortinet Certified Professional

  • Network SecurityFCP - FortiGate Administrator

  • FCP - FortiAnalyzer Analyst

  • Network Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time $90,000 - $120,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Network Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time ₱900,000 - ₱1,200,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • IT Network Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Shearwater Health Full time ₱1,200,000 - ₱3,600,000 per year

    Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersOur Clinicians and Associate advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 dependents upon regularizationGroup Life InsuranceHighly Competitive SalaryAnnual Salary IncreaseService Incentive Leave (SIL) with...

  • Network Engineering Manager

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time $90,000 - $120,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Network Engineering Manager

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time ₱1,200,000 - ₱2,400,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Network Security Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time $80,000 - $120,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Network Security Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time ₱1,200,000 - ₱2,400,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Network Support Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Tahche Careers Full time $60,000 - $80,000 per year

    Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As aNetwork Support Engineer, you will be responsible for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse...

  • Network Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time

    Our client is America's leading radio broadcaster, Internet content provider, and magazine and book publisher targeting audiences interested in Christian and family-themed content and conservative values.    As a member of the Network Shared Services (NSS) Team, the Network Engineer will be tasked with implementation, troubleshooting and root cause...

  • Network Operations Engineer

    1 week ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...