Network Engineer

1 day ago

Cebu City, Central Visayas, Philippines Tahche Careers Full time $80,000 - $120,000 per year

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
As a
Network Engineer
, you will be responsible for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. You will be taking escalation tickets from Technical Network Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.

This is a
full-time role
, on a
US shift
and on a
Work in the office
set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

  • Ability to handle diverse computing environments in a wide cross section of business clients
  • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
  • Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
  • Provide consulting to clients on certain applications, Thrives best practices, and general computing processes
  • Troubleshoot and resolve high level workstation, server and network incidents while following the clients standard operating procedures
  • Sets client expectations appropriately throughout the troubleshooting process
  • Utilizes appropriate software utilities, clients protect software, and vendor or application specific tools to provide fastest resolution of customer incidents

  • Monitor the service desk service board for escalated service tickets

  • Prioritize tickets escalated from Technical Support Engineers

  • Ensure that open service tickets are escalated and addressed appropriately from Technical Network Engineers
  • Follow best practices for escalating tickets from Technical Support Engineers

  • Follow best practices for escalating cases to Network Administrators

  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon

  • Demonstrate the correct level of urgency while resolving client incidents

  • Resolution of incidents related to, but not limited to the following:

  • Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules

  • Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
  • Secures network system by establishing and enforcing policies and defining and monitoring access
  • Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades
  • Monitor network performance and troubleshoot problem areas as needed.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Updating network equipment to the latest firmware release

Qualifications

  • At least 5 years of relevant network support experience
  • Proven experience in designing LAN/WAN network architectures
  • Skilled in troubleshooting network configurations and hardware issues
  • Strong knowledge of infrastructure and networking technologies
  • Excellent problem-solving skills with ability to prioritize and multitask
  • Able to follow documented processes while flagging unclear variables
  • Capable of working independently and collaboratively in a team environment

NICE TO HAVES (Certifications)

  • CCNA
  • CCNP
  • CompTIA Network+

  • Fortinet Certified Professional

  • Network SecurityFCP - FortiGate Administrator

  • FCP - FortiAnalyzer Analyst

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