Service Desk

20 hours ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

Service Desk - Center of Excellence Assistant Manager (Alabang)

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts
  • Weekends Off


JOB DESCRIPTION

Key Deliverables:

  • Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
  • Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
  • Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
  • Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
  • Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture

Other requirements:

  • Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaigns
  • Leadership experience: 4 years minimum handling a team for customer service accounts
  • Educational attainment: college grad any course
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE - Alabang
  • Able to start ASAP.


  • Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱450,000 per year

    Role : Service Desk SpecialistLocation : Alabang MuntinlupaWork Type : Hybrid - 3x per week RTOWork Shift : Shifting ScheduleJob Description:POSITION OBJECTIVE/ JOB SUMMARY: The Service Desk Specialist I is responsible for providing 1st level of support to all customers with their questions about any of the supported software and computing platforms to the...


  • Ayala Alabang, National Capital Region, Philippines Datacom Full time ₱400,000 - ₱600,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Jr. Service Desk

    22 hours ago


    Ayala Alabang, National Capital Region, Philippines NTT Full time ₱600,000 - ₱800,000 per year

    RESPONSIBILITIES:Act as the first point of contact for clients and vendors via calls, chat, tickets, and mailbox.Log, validate, and diagnose client requests across various IT products and services.Provide first-call resolution using SOPs; escalate issues when needed.Coordinate with resolver groups to ensure timely updates and ticket resolution.Generate...


  • Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱30,000 - ₱60,000 per year

    Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)We're on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you'll be the go-to person for troubleshooting...


  • Ayala Alabang, National Capital Region, Philippines TDS Global Solutions Full time ₱744,000 - ₱888,000 per year

    Responsibilities:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and...


  • Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development: Provides coaching, skill-building programs,...

  • Front Desk Officer

    6 days ago


    Ayala Alabang, National Capital Region, Philippines GT Industies Full time ₱250,000 - ₱450,000 per year

    Job Summary:We are seeking a professional and friendly Front Desk Officer to be the first point of contact for our clients, visitors, and employees. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle multiple tasks simultaneously. As a Front Desk Officer, you will provide administrative support,...


  • Ayala Alabang, National Capital Region, Philippines Vets In Practice Inc. Full time ₱144,000 - ₱300,000 per year

    Answering and forwarding phone calls.Schedule appointments between doctors and patients.Keeping the reception area tidy.Professionally assist doctors, staff, visitors, and patients.Maintain confidentiality of all doctor, staff, and patient information.Greet and attend to patients in person and over the phone.Adhere to policy and procedures during all...


  • Ayala Alabang, National Capital Region, Philippines RCAdvantage Full time ₱264,000 per year

    Bruno's Services Corporation, a renowned full-service barbershop with over 30 years of experience. Bruno's Barbers has established itself as a brand synonymous with premium barber services, offering a classic yet relevant, manly, and reliable grooming experience to men of all ages.Core ResponsibilitiesHandles customer reception and customer concerns.Directs...


  • Ayala Alabang, National Capital Region, Philippines Makati Foundry Inc. Full time ₱250,000 - ₱350,000 per year

    About the role Makati Foundry Inc. is seeking an experienced Office Front Desk Assistant to join our growing team. This full-time role will be based in our Muntinlupa City office, where you will play a key part in providing excellent customer service and administrative support to our operations.What you'll be doingServing as the first point of contact for...