IT Service Desk Analyst – Mandarin Support

2 days ago

Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱30,000 - ₱60,000 per year

Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)

We're on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you'll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) include:

  • Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow).
  • Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution.
  • Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed.

To apply, you must be an expert on the following requirements:

  • 1-2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
  • Proficiency in Mandarin and English (both oral and written)
  • Strong technical proficiency with proven troubleshooting skills
  • Knowledge of ticketing systems (e.g., ServiceNow)
  • Excellent customer service and communication skills
  • Ability to work effectively in a team-oriented environment
  • Experience in training, mentoring, and knowledge sharing
  • Strong documentation skills and attention to detail
  • Willingness to work onsite

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