Client Success Manager

2 days ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Client Success Manager

Location: Cebu – Onsite

Employment Type: Full-time, Permanent

Tahche is looking for a talented Client Success Manager (CSM) to lead our Customer Success function and elevate client experiences. This is a management-level role where you'll mentor a team of Client Success specialists, champion client relationships, and drive business success through data-driven strategies and operational excellence.

If you're a strategic thinker with a passion for client advocacy, team leadership, and continuous improvement, this is your chance to make a real impact in a fast-growing organization.

What You'll Do

  • Lead, mentor, and develop a team of Customer Success specialists.
  • Own client relationships for high-priority accounts, ensuring their goals are achieved.
  • Define, track, and analyze KPIs to measure client and team performance.
  • Serve as the voice of the client, translating feedback into actionable initiatives.
  • Identify opportunities to improve processes, client satisfaction, and operational efficiency.
  • Collaborate cross-functionally with Sourcing, Marketing, and Operations to solve challenges and implement solutions.
  • Drive a client-first culture across the team and organization.
  • Prepare strategic insights and reports for leadership and clients.

What You Bring

  • Experience: 5+ years in customer success, account management, or client services, including 2+ years in a management or team lead role.
  • Leadership: Proven ability to coach, motivate, and develop high-performing teams.
  • Client Focus: Skilled in building strong client relationships and managing expectations.
  • Analytical Skills: Comfortable using data to drive decisions, improve retention, and support growth.
  • Tools: Experience with CRM and analytics platforms (HubSpot, Salesforce, or similar).
  • Strategic Thinking: Able to align team initiatives with long-term business goals.

Who You Are

  • Client-focused and proactive
  • Results-driven and accountable
  • Strong leadership and coaching capabilities
  • Strategic thinker with operational excellence
  • Collaborative, adaptable, and resilient under pressure

What's in It for You

  • Full-time permanent position
  • Competitive compensation package and benefits
  • Lead a growing Customer Success team within a dynamic US-focused company
  • 13th-month pay
  • Paid Leaves, commutable to cash
  • Access to top-tier health insurance, including dental coverage
  • Professional development and training opportunities
  • Full coverage of government-mandated benefits (SSS, PhilHealth, Pag-IBIG Maternity/Paternity Leave, Solo Parent Leave, etc.)
  • Participate in team engagement events, sports activities, and company growth initiatives

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Apply now and be part of Tahche

Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.

Job Types: Full-time, Permanent

Pay: From Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • How many years of experience do you have in customer success, account management, or client services?
  • Have you held a management role in the past? If yes, please indicate the years.
  • Have you been responsible for defining or tracking KPIs to measure client success or team performance?
  • What CRM or analytics tools have you worked with in the past?
  • This role is onsite in Cebu. Are you able to work onsite full-time?
  • How soon can you start?

Work Location: In person

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