Client Success Team Lead
2 days ago
Tahche is a fast-growing company focused on building long-term client relationships through data-driven strategies and exceptional service.
We're looking for a strategic Client Success Team Leader to manage and grow our Client Success team. You'll mentor specialists, drive client satisfaction, and turn insights into actionable improvements that support business growth.
This is a full-time role, following the US shift and in a work-on-site setting.
If you're a results-driven, client-focused leader, apply now and take Tahche's Customer Success team to the next level
What You'll Do:
- Lead, coach, and inspire a team of Client Success Specialists
- Own relationships with key client accounts
- Track and analyze KPIs for team and client success
- Identify process improvements to enhance client experience
- Collaborate with cross-functional teams to resolve issues
What We're Looking For:
- 5+ years in client success, account management, or client services; 2+ years in a leadership role
- Proven team leadership and client advocacy skills
- Strong KPI development and reporting experience
- CRM/analytics tool experience (HubSpot, Salesforce, etc.)
- Analytical, strategic, and results-driven
What's in It for You
- Full-time permanent position
- Competitive compensation package and benefits
- Lead a growing Customer Success team within a dynamic US-focused company
- 13th-month pay
- Paid Leaves, commutable to cash
- Access to top-tier health insurance, including dental coverage
- Professional development and training opportunities
- Full coverage of government-mandated benefits (SSS, PhilHealth, Pag-IBIG, Maternity/Paternity Leave, Solo Parent Leave, etc.)
- Participate in team engagement events, sports activities, and company growth initiatives
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Apply now and be part of Tahche
Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.
Job Types: Full-time, Permanent
Pay: From Php80,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Application Question(s):
- How many years have you led a Client Success or Account Management team?
- What key metrics or KPIs have you used to measure client success and team performance?
Briefly describe a situation where you improved a client relationship.
What CRM or analytics tools have you worked with (e.g., HubSpot, Salesforce)?
This role is onsite in Cebu. Are you able to work onsite full-time?
When would you be available to start?
Work Location: In person
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