Customer Service Representative

5 hours ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱15,000 - ₱30,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Perform eligibility verification for healthcare members with accuracy and timeliness.
  • Handle inbound and/or outbound calls related to healthcare inquiries.
  • Provide clear and professional communication when addressing member concerns.
  • Update and maintain member information in the system accurately.
  • Adhere to organizational policies, procedures, and service level standards.
Requirements

  • At least 6 months BPO experience

  • US Healthcare Insurance experience is an advantage

  • Proficient in using MS Tools
  • Good verbal and written English skills
  • Must be willing to work on-site in Makati
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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