Assistant Manager

Job Description

An Operations Coordinator - Assistant Manager is responsible for ensuring smooth day-to-day operations within the organization. The duties typically include stakeholders' management, coordinating projects, planning engagement activities etc. The Ops Coordinator AM will also handle HR-related administrative tasks.

He/she will play a crucial role in facilitating communication between HR and operations in ensuring that organizational goals are achieved.

Responsibilities

Basic Function

• Help the HRBP LAM, Manager/Senior Manager and/or AVP/SAVP promote the achievement of the business goals of HR Operations through the development and alignment of HR Strategies and goals.
• Assist in the administrative function of the HRBP. Partner with all the HRBP leaders and Operations Teams in delivering value added HR requirements through regular management reports on assigned HR matters.
• Practice proactive communication with and approach to his/her supervisors/managers, the different HR teams, and operations (with the guidance of his/her supervisor/manager). These pertain to the administrative work related to the following: PDP/Company Code of Conduct; Labor Relations; tracking attrition and engagement; helping close out auditable items; collecting employee feedback (ex. CSAT); facilitating employee engagement; etc.
• Help in advocating Human Resources practices and objectives that will provide a high performance culture - one that emphasizes client service; employee retention; quality; people development; and process improvement.

Essential Functions

• Resolution of end- user issues timely with minimal escalations
• Completion of ERP compliance and audit activities as per pre-defined timelines
• Accuracy and timeliness of HR Monthly Reports and other related trackers
• Help manage the regulation process ensuring 100% compliance to EXL policies & procedures and the Philippine Labor Code
• Be the first line support for HRBP administrative requirements
• Help answer questions, research and resolve HR issues and ensure appropriate documentation is completed
• Promote and manage local implementation of corporate HR initiatives
• Oversee and/or support employee engagement activities by the company
• Other tasks as may be assigned

This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

Qualifications

Requirements

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Human Resource, Law or equivalent.
• A minimum of 2 years HR administrative experience is preferred.
• Ability to maintain confidentiality and high level of honesty and integrity.
• Excellent interpersonal skills and ability to communicate effectively with other Team Members and leadership.
• Positive attitude and willingness to assist team members.
• Ability to comprehend instructions, correspondence, technical procedures and adherence to company and statutory rules related to payroll, benefits, workers compensation, deadlines and policies.
• Ability to effectively use Microsoft Office, i.e. Word, Excel, Outlook at least at an intermediate level.
• Able to work a flexible schedule based on the needs of the department, including nights and weekends as required.

About Us

EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.