Customer Service Representative

The Sales Support Specialist / Order Management Specialist / Quoting Specialist is responsible for the accurate and timely preparation of telecom service quotes and order support. This role primarily supports U.S.-based enterprise customers, partners, and sales teams throughout the pre- and post-sales lifecycle.

While AT&T quoting experience is highly preferred, candidates with experience in other telecom carriers or quoting/order management systems are also encouraged to apply.

The Specialist ensures proper documentation, facilitates order fulfillment, supports partner education, and maintains strong relationships with both internal stakeholders and external providers.

Essential Duties and Responsibilities

Partner and Customer Support

• Serve as a subject matter resource on quoting, ordering, and implementation processes.
• Provide product and process guidance to partners, sales teams, and customers.
• Assist with the preparation and submission of required documents (quotes, contracts, LSRs, ASRs, and order forms).
• Set and manage expectations by providing clear communication on requirements, timelines, and deliverables.

Order Fulfillment and Project Management

• Manage end-to-end order fulfillment, including entry, validation, tracking, implementation, and issue resolution.
• Develop and maintain project plans and implementation schedules.
• Track deliverables using project management tools (e.g., RPM fields, spreadsheets, CRM/CPQ systems).
• Support non-revenue requests, such as disconnects, billing disputes, and service trouble tickets.

Escalation and Training

• Act as the first point of contact for Tier 1 escalations.
• Provide training to new team members and partners on quoting systems, order accuracy, and clean order practices.
• Assist with supplier system access requests and resolve access-related issues.

Relationship Management

• Build and maintain effective working relationships with customers, suppliers, partners, and vendor representatives.
• Participate in required company meetings, trainings, and professional development activities.

Required Qualifications

• Experience in telecommunications quoting, pricing, or order management (BPO or telecom industry).
• Strong organizational and time management skills; able to manage multiple priorities.
• Excellent English communication skills (verbal and written).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to quickly learn industry-specific applications and supplier systems.
• Experience supporting sales, partner programs, and/or service delivery processes.

Preferred Qualifications

• Experience working with U.S. telecom carriers (AT&T, Verizon, Lumen, Comcast, Spectrum, Frontier, Zayo).
• Background in CPQ/CRM platforms (e.g., Salesforce, Oracle CPQ, ServiceNow, ConnectWise, Siebel).
• Previous BPO or shared services experience in telecom quoting, order management, or pricing support.

Soft Skills

• Problem-Solving Mindset – Can identify issues and propose solutions quickly.
• Attention to Detail – Ensures high accuracy in documentation and order entry.
• Adaptability – Thrives in a fast-paced environment with evolving systems.
• Collaboration & Teamwork – Works well with cross-functional teams across time zones.
• Emotional Intelligence – Maintains professionalism in partner and customer interactions.
• Resilience & Composure – Stays calm while handling escalations and tight deadlines.
• Strong Work Ethic – Demonstrates accountability, reliability, and ownership.

Why Join Us

• Opportunity to work with a leading U.S. telecom distributor.
• Competitive compensation and benefits tailored to the Philippines market.
• Training and career development opportunities.
• Collaborative, supportive, and growth-oriented work culture.

Schedule: Monday to Friday

Shift: Night Shift (11:00 PM – 8:00 AM)

Work Setup: On-site only No work-from-home or remote setup is offered

Location: Jayden Center Building, 402 M.C. Briones St., Tipolo, Mandaue City, Cebu

Send your resume to and tell us why you're the perfect fit for this exciting role

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

• On-site parking

Application Question(s):

• This role requires working onsite at Tipolo, Mandaue. Are you comfortable with that?
• Are you willing to work on night shift (11pm-8am)?
• Where are you currently residing?
• Do you have any experience using CRM software (e.g. Salesforce, HubSpot)?
• What is your salary expectation?
• When can you start?

Work Location: In person