Customer Service Representatives for Cebu IT Park

3 days ago

Mandaue City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱150,000 - ₱250,000 per year

About the role

NEW ERA PLACEMENT AGENCY CO.' is seeking motivated and customer-focused Customer Service Representatives to join our team based in Mandaue City, Cebu. This is a full-time role in our vibrant Cebu IT Park office, where you'll be providing exceptional customer service to our clients.

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email and chat
  2. Resolving customer issues and concerns in a professional and timely manner
  3. Providing accurate information and guidance to customers
  4. Accurately documenting customer interactions and following up as needed
  5. Identifying opportunities to improve customer experience and communication
  6. Adhering to company policies and procedures to ensure quality service

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and critical thinking abilities
  4. Ability to remain calm and professional under pressure
  5. Commitment to providing outstanding customer service
  6. Proficiency in English, both written and verbal
  7. Basic computer and typing skills

What we offer

At NEW ERA PLACEMENT AGENCY CO.', we are committed to creating an engaging and fulfilling work environment for our employees. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career development and advancement
  4. A positive and supportive team culture
  5. Modern and well-equipped office facilities

About us

NEW ERA PLACEMENT AGENCY CO.' is a leading provider of innovative and high-quality customer service solutions. With a strong presence in the Cebu IT Park, we work with a diverse range of clients across various industries, delivering exceptional service and support. Our team is passionate about creating a positive impact for our customers, and we are committed to being an employer of choice in the region.

If you're ready to join a dynamic and rewarding organisation, apply now and take the first step towards an exciting new chapter in your career.

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