Customer Service Representative
6 hours ago
About the role
Stark Asia Solutions Inc. is seeking a talented and experienced Customer Service Representative to join our dynamic team in our Mandaue City, Cebu office. In this full-time role, you will be responsible for providing exceptional customer service and handling billing inquiries and transactions for our diverse client base.
What you'll be doing
- Handle voice-based customer inquiries related to healthcare billing.
- Accurately process and resolve billing issues, disputes, and account concerns.
- Deliver excellent customer service by actively listening and providing clear solutions.
- Meet and exceed performance metrics, including quality, attendance, and efficiency.
- Maintain confidentiality of sensitive healthcare and billing information.
- Collaborate with the team to improve processes and ensure client satisfaction.
What we're looking for
- College Level candidates (Undergrad or Graduate of any course/degree)
- At least 2 years of BPO experience, with exposure to billing and account management (required)
- Strong communication and interpersonal skills, with the ability to listen actively and provide clear and concise responses
- Willing to be assigned to either Mandaue Site or Cebu City (1Nito Tower)
- A customer-centric mindset and a genuine passion for delivering exceptional service
- Excellent problem-solving and critical thinking skills to effectively address customer concerns
- Ability to work in a fast-paced environment and adapt to changing priorities with flexible working schedules.
What we offer
As a member of our team, you will have access to a range of benefits, including:
- Competitive salary: ₱24,000 – ₱26,000
- ₱5,000 Non-Taxable Allowance
- ₱2,000 Attendance Bonus
- HMO coverage on Day 1 of training (+1 free dependent)
- 10% Night Differential
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