Customer Service Representative

4 days ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱180,000 - ₱360,000 per year

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative

  • Back-order Inquiries
  • Billing Questions and Issue
  • Cancellation of orders
  • Referring to the manufacturer
  • Following up on orders or concerns
  • Product Inquiries
  • Return and exchange questions and processes
  • Return requests for faulty products or size issues
  • Refunds for items
  • Correcting Shipping errors
  • Offering Substitutes for items that are out of stock.
  • Basic Tech Support for items
  • Tracking inquiry
  • Warranty request/claim
  • Wholesale Inquiries
  • Sales
  • Payment processing

Requirements

  • Minimum 1 yr Customer experience
  • Prior knowledge of Retail Ops or similar order processing system a plus
  • Ability to learn quickly
  • Positive attitude
  • Desire to help customers
  • Strong written skills
  • Quick learner who can pay attention to detail
  • Ability to work well in a team
  • Preferably with prior data entry or CSR experienced

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