Revenue and Customer Service Officer

Make Your Mark in Global Mortgage Operations

Support revenue operations while delivering top-tier client service in a role that blends precision, process, and people skills. Join a role that brings together billing, contracts, and customer care-letting you grow your global career in the mortgage industry. This is your chance to gain international exposure, contribute to impactful operations, and build a legacy of service and accuracy-all while working from home and onsite.

Job Description

As a Revenue and Customer Service Officer, you'll be responsible for accurate billing, contract management, CRM alignment, and prompt client support. You'll handle invoicing, reporting, and continuous improvement initiatives while supporting both the finance and customer service teams.

Job Overview

Employment Type: Full-time

Shift: Day Shift, Monday to Friday (7:00 AM - 4:00 PM PHT)

Work Setup: Hybrid, SM Megatower, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• A bachelor's degree in Accounting and/or Finance related course
• Minimum of 2 years' experience in a similar role, demonstrating strong proficiency in relevant administrative, operational, or support functions
• HubSpot required; any accounting software is good to have, but NetSuite is preferred
• Strong proficiency in Microsoft Excel, including pivot tables, formulas, and data validation
• Experience in billing, accounts receivable, or revenue operations functions
• High attention to detail and a strong commitment to data accuracy
• Ability to interpret financial information and troubleshoot billing discrepancies
• Strong communication and stakeholder management skills
• Understanding of basic accounting principles is an advantage

Your Daily Tasks

Revenue and Billing

• Prepare, review, and issue accurate invoices in line with contract terms and billing schedules.
• Maintain and update billing records and trackers in Excel, using tools such as VLOOKUP, pivot tables, and formulas.
• Reconcile revenue and billing data across internal systems to ensure accuracy and completeness.
• Investigate and resolve billing discrepancies, escalating issues where necessary.
• Assist in month-end revenue reporting and analysis, producing Excel-based summaries for Finance and Management.

Contract & CRM Management

• Manage the creation, execution, and renewal of customer contracts including MSAs and SOWs.
• Ensure all contracts are accurately aligned with CRM opportunities and reflect agreed terms.
• Monitor contract renewals proactively in the CRM, maintaining dashboards and supporting the sales team with timely actions.

Customer Service

• Respond to client billing and service queries professionally and efficiently.
• Manage and action customer service tickets, liaising with internal teams to resolve issues while keeping clients informed.
• Support continuous improvement of billing and customer service processes, with a focus on automation, accuracy, and customer satisfaction.
• Provide support for CSM team and customer support activities (Inboxes management, Onboarding & Customer reporting).

Governance & Process

• Ensure compliance with internal financial policies, audit standards, and data integrity requirements.
• Support initiatives that improve billing efficiency, reporting automation, and process alignment between commercial and finance functions.

About the Client

Our client is a trusted player in the mortgage industry, delivering tailored financial solutions to empower clients across Australia. With a strong focus on operational excellence, compliance, and customer satisfaction, they continuously evolve their processes to stay ahead in a competitive market-making them a dynamic and rewarding team to be part of.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra