
Jr. Customer Service Operations Officer
3 days ago
Nogle Philippines Inc.
is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About The Opportunity
The
Junior Officer II, Customer Service Operations
is responsible for delivering high-quality
customer support to our client's global users across a multi-currency digital asset exchange and derivatives platform. This position involves managing customer inquiries and issues through a variety of online communication channels.
Key responsibilities include handling sensitive financial and account-related information with utmost confidentiality and precision. The role requires providing dedicated, high-quality support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems, ensuring a seamless and professional customer service experience.
The Jr. Officer II, Customer Service Operations, may be assigned to market-specific support
channels, which could include proprietary payment gateways. This may require language proficiency and cultural familiarity tailored to specific regions.
Responsibilities
- Assist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, social media, community forums, and official messaging platforms (e.g., Telegram, WhatsApp, Discord).
- Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-related issues efficiently and accurately.
- Handle special tasks that may require additional support for VIPs, white label and/or mutual on-boarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS Head
- Build up FAQ, SOP, KB, and Confluence for any new coming features and updates as required
- Perform other tasks and duties to be assigned by Supervisor
Requirements
- Proficient in verbal and written English language (and/or any market-based language
- proficiency requirement)
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)
- Capacity for independent thinking, i.e. for finding ways to "new problems or improving our service" on your own and share it with team members
- Minimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.
- Working Knowledge on eCommerce or digital retail industry
- Willing to work a rotational schedule, including weekends and holidays
- Willing to work at the office/business site in Manila
Nice To Haves
- Proficient in using Customer Service CRM and Live Chat Platform
- Experience or knowledge in crypto or digital trading is an advantage
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees
- And many more Apply and let us tell you more
-
Mandaluyong City, National Capital Region, Philippines Nogle Full time ₱900,000 - ₱1,200,000 per yearNogle Philippines Inc.is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored...
-
Jr Marketing Assistant
4 weeks ago
Mandaluyong City, National Capital Region, Philippines HR Network Inc Full timeJoin to apply for the Jr Marketing Assistant - Hybrid role at HR Network Inc.1 month ago Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Job DescriptionThe Jr. Marketing Executive (IME) assists in managing market awareness and interest in the company and franchised brands. Their objective is to build brand...
-
Jr. Customer Support Associate
3 days ago
Makati City, National Capital Region, Philippines Electronic Transfer and Advance Processing Inc. Full time ₱150,000 - ₱250,000 per yearJob description:About us: eTap Inc. is the Philippines' leading manufacturer and operator of Custom Self-Service Technology Solutions, specializing in innovative Payment Machines and Payment Systems.Why Jr. Customer Support Associate:As the frontline of the Customer Service Desk, the Junior Customer Support Associate is responsible for providing the first...
-
Jr. Underwriter
3 days ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱480,000 - ₱600,000 per yearYour Future in Finance Starts Here Shape the future of lending by bringing accuracy, insight, and integrity to every underwriting decision. Build a career where your professional growth and personal life stay in balance. This role offers night shift stability, fixed hours, and the chance to excel in finance and underwriting without compromising your free...
-
Customer Service Consultant
3 weeks ago
Makati City, National Capital Region, Philippines Telstra Corporation Full timeCustomer Service Consultant - Digital page is loadedCustomer Service Consultant - DigitalApply locations Metro Manila time type Full time posted on Posted 13 Days Ago job requisition id JR-10148715Employment TypePermanentClosing DateJob TitleCustomer Service Consultant - DigitalJob SummaryAs a Customer Service Consultant - Digital you are a key member of the...
-
Revenue and Customer Service Officer
3 days ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearMake Your Mark in Global Mortgage Operations Support revenue operations while delivering top-tier client service in a role that blends precision, process, and people skills. Join a role that brings together billing, contracts, and customer care-letting you grow your global career in the mortgage industry. This is your chance to gain international exposure,...
-
Jr. Underwriter
6 days ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱30,000 - ₱60,000 per yearYour Future in Finance Starts HereShape the future of lending by bringing accuracy, insight, and integrity to every underwriting decision. Build a career where your professional growth and personal life stay in balance. This role offers night shift stability, fixed hours, and the chance to excel in finance and underwriting without compromising your free...
-
jr architect
2 weeks ago
Makati City, National Capital Region, Philippines WORKSWELL ENTERPRISES INC Full time ₱300,000 - ₱600,000 per yearWe are looking for a Jr Architect who can create valuable relationship with clientsGraduate of Architecture or any similar courseProficient in Autocad and other rendering softwareConfident and can communicate to the client their design requirementsKnowledge in space planningWilling to go job site and conduct drawing verification, Quality Control and relay...
-
Quezon City, National Capital Region, Philippines Petsure Services Inc. Full time A$45,000 - A$60,000 per yearPetSure Services Incorporated (PSI) is an insurance contact centre and claims operation located in Taguig, Metro Manila. PSI has been in the Philippines since 2014. PSI is jointly owned by Insurance Support Services International (ISSI) Corporation in the Philippines and PetSure in AU.PetSure is AU's leading provider of pet health insurance products and act...
-
Jr. Processor
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearKeep the gears of global finance turning with precision and pace. This is your chance to grow a global career in the accounting and finance field-without ever leaving home. Gain international exposure, support major financial transactions, and play a key role in helping people secure their futures. It's time to step up and make your mark. Job Description ...