
Customer Service Representative
1 day ago
Represent the company as the brand ambassador, providing excellent customer service experience through customer engagement using appropriate channels of communication.
Main Duties and Tasks:
*Provide Customers with quality and excellent support thru: Calls, Chats, and Emails.
By addressing the issue properly & correctly with accurate details and information.
Timely and Prompt response for a zero-email target by the end of the day.
Maintain Good relationship concerns. Appropriate in terms of voice messages and feedback's.
*Resolve customer problems and queries to ensure the smooth operation of the business, extending excellent customer service experience as the company's brand ambassador
*Connect and resolve issues/complaints with customers using necessary communication. Providing timely feedback to the customer and the management
*Collaborate with other departments whenever necessary, to handle complex escalation cases and elevate the concerns to necessary stakeholders for immediate action and response.
*Provide timely and up to date trends in improving the company's services through customer feedback and engagement
*Ensure customer satisfaction and provide professional customer support.
*Keeping records of customer interactions, transactions, comments, and complaints.
*Knowing our products inside and out so that you can answer questions.
*Perform others tasks as may be assigned
Qualifications:
-College Degree Holder / College undergraduate
-With 2-years' experience in Customer Support Services
Job Type: Full-time
Pay: Php18,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Life insurance
- Promotion to permanent employee
Work Location: In person
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