Call Center Representative, Healthcare

4 days ago

Iloilo City, Western Visayas, Philippines Med-Metrix Full time

Experience these exceptional benefits when you join Med-Metrix

  • 8-Hour Shifts, Fixed Weekends Off

  • Day 1 HMO with 2 of your dependents covered for FREE

  • Group Life Insurance

  • Medical Cash Allowance

  • Rice Allowance

  • Clothing Allowance

  • Holiday Gift

  • Bereavement Assistance

  • Free Lunch Daily

  • Paid Time Off

  • Training and Staff Development

  • Employee Engagement Activities

  • Opportunities for Internal Mobility

Job Purpose  

The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances. 

Duties and Responsibilities  

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information. 

  • Process patient credit card payments over the phone to resolve outstanding self-pay balances. 

  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms. 

  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle. 

  • Uses the GE and Epic workflow systems and other tools available to them. 

  • Ability to analyze, identify and resolve issues on patient accounts. 

  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients. 

  • Adheres to the policies and procedures established for the client/team. 

  • Meets and maintains daily productivity standards established in departmental policies. 

  • Meets and maintains quality standards established in departmental policies. 

  • Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines. 

  • Ability to maintain composure when handling particularly difficult calls with customers. 

  • Perform all other tasks related to Call Center Department areas of responsibilities. 

  • Performs other related duties and special projects as required.  

Qualifications  

  • Previous experience in Hospital/Facility or Physician billing 

  • 1 yrs CSR experience (handling 100% inbound calls – US healthcare experience)

  • Must be familiar with basic healthcare claims and denials; familiar with EOB

  • Experience with GE Centricity or EPIC PB preferred 

  • Ability to work well individually and in a team environment 

  • Proficiency with MS Office 

  • Strong verbal communication skills 

  • Strong organizational skills 

  • English-speaking proficiency is required; bilingual skills a plus 

  • Ability to maintain composure when handling particularly difficult calls with customers  

  • Must be amenable to work during US hours

  • Must be amenable to work onsite in Ortigas, Pasig City

Working Conditions 

  • Work Location: Onsite in Mandurria, Iloilo Onsite
  • Work Setup: Fulltime Permanent
  • Work Schedule: Night Shift M-F 9PM - 5AM

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. 

  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

  • Work Environment: The noise level in the work environment is usually minimal. 

  • Call Center Nurse

    4 days ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time

    Job OverviewThe Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care). It includes scheduling of appointments for labs and/or radiology, prescription refill.Key ResponsibilitiesFollow the policies &...

  • Call Center Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines MED-METRIX INTERNATIONAL PH-I, INC. Full time ₱15,000 - ₱30,000 per year

    Experience these exceptional benefits when you join Med-Metrix8-Hour Shifts, Fixed Weekends OffDay 1 HMO with 2 of your dependents covered for FREEMedical Cash AllowanceRice AllowanceClothing AllowanceFree Lunch DailyPaid Time OffTraining and Staff DevelopmentEmployee Engagement ActivitiesOpportunities for Internal MobilityJob PurposeThe Call Center...

  • Call Center Nurse

    4 days ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time

    About the role Join the growing team at Caring-One Iloilo Call Center Services, a leading provider of high-quality call centre services in Iloilo, Western Visayas. We are seeking an experienced Call Center Nurse to provide exceptional customer service and medical support to our diverse range of clients. This full-time position will be based in our modern...

  • Customer Service Representative

    4 days ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time

    About the role We are seeking a passionate and customer-focused Customer Service Representative to join our dynamic team at Caring-One Iloilo Call Center Services. This full-time role is based in Iloilo, Western Visayas and involves providing exceptional customer service and support to our valued clients.What you'll be doingHandling inbound and outbound...

  • Customer Service Representative(Healthcare)

    2 weeks ago

    Iloilo City, Western Visayas, Philippines FTO Full time ₱150,000 - ₱250,000 per year

    Customer Service RepresentativeAnswer inbound calls from clients receiving Healthrageous services, providing clear information, guidance, and support regarding health and wellness programs, ensuring a positive and efficient customer experience.ResponsibilitiesHandle inbound calls from clients, addressing inquiries related to Healthrageous services and...

  • Customer Service Representative(Healthcare)

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱250,000 - ₱500,000 per year

    Customer Service RepresentativeAnswer inbound calls from clients receiving Healthrageous services, providing clear information, guidance, and support regarding health and wellness programs, ensuring a positive and efficient customer experience. Responsibilities: · Handle inbound calls from clients, addressing inquiries related to Healthrageous services and...

  • Customer Service Representative(Healthcare)

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱250,000 - ₱500,000 per year

    Please note that this role is an office-based and located in Iloilo City.JOB SUMMARYThe Customer Service Representative should be resilient, empathetic and team-oriented. In this role, you will be an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim...

  • Operations Manager

    4 days ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time

    Job description:Job Purpose:The Operations Managerwill oversee the daily operations of Caring-One's healthcare-focused BPO site. This role requires strong management experience who can ensure the delivery of excellent patient-centered service, compliance with healthcare standards, and operational efficiency. The Operations Manager will lead, coach, and...

  • Customer Service Representative(Healthcare)

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

    Please note that this role is an office-based and located in Iloilo City.JOB SUMMARYThe Customer Service Representative should be resilient, empathetic and team-oriented. In this role, you will be an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim...

  • Healthcare Associate

    1 week ago

    Iloilo City, Western Visayas, Philippines HealthyBOS | A Knack RCM Company Full time ₱250,000 - ₱500,000 per year

    A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.Job Responsibilities:Take customer calls and...