Customer Service Representative(Healthcare)

2 hours ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱250,000 - ₱500,000 per year

Please note that this role is an office-based and located in Iloilo City.

JOB SUMMARY

The Customer Service Representative should be resilient, empathetic and team-oriented. In this role, you will be an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim inquiries. Being part of our Contact Center means you'll be responding to a high volume of phone calls, emails, and providing support to other departments as needed.

Being a member of the Contact Center means responding to 70-90 phones calls per day, answering Pet Parent emails, assisting other departments with policy procedures and adjustments, helping Pet Parents understand coverage and options, reviewing claims, maintaining, and adjusting new and existing policies while providing a memorable customer experience.

The Contact Center position is a demanding and important role, and, as with any job, there are tough calls and days. Our ideal candidate will be able to handle themselves with grace and the understanding that customer service is an extremely rewarding position. As cast members at Disney are taught, you must keep personal feelings "backstage" and bring your best forward.

RESPONSIBILITIES:

· Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction

· Answer customer emails promptly, addressing their inquiries and concerns professionally

· Assist other departments with policy procedures and adjustments

· Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies

· Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources

· Handle emotionally challenging, intense, and stressful situations with grace and resilience

PREFERRED QUALIFICATIONS:

· Experience working in the pet insurance, healthcare, or other insurance industries

· Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism

· Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers

· Adaptability and the ability to multitask in a fast-paced and demanding environment

· Experience in a customer service role, preferably in a call center setting

· A genuine desire to make a positive impact on customers' experiences and help them find solutions to their concern.

  • Customer Service Representative(Healthcare)

    2 hours ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱250,000 - ₱500,000 per year

    Customer Service RepresentativeAnswer inbound calls from clients receiving Healthrageous services, providing clear information, guidance, and support regarding health and wellness programs, ensuring a positive and efficient customer experience. Responsibilities: · Handle inbound calls from clients, addressing inquiries related to Healthrageous services and...

  • Customer Service Representative(Healthcare)

    3 minutes ago

    Iloilo City, Western Visayas, Philippines FTO Full time ₱150,000 - ₱250,000 per year

    Customer Service RepresentativeAnswer inbound calls from clients receiving Healthrageous services, providing clear information, guidance, and support regarding health and wellness programs, ensuring a positive and efficient customer experience.ResponsibilitiesHandle inbound calls from clients, addressing inquiries related to Healthrageous services and...

  • Customer Service Representative(Healthcare)

    2 hours ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

    Please note that this role is an office-based and located in Iloilo City.JOB SUMMARYThe Customer Service Representative should be resilient, empathetic and team-oriented. In this role, you will be an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim...

  • Customer Service for Healthcare Account

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Join the customer service team in Iloilo Western Visayas. In this full-time role, you will be responsible for providing excellent customer service to our healthcare clients, handling inbound calls and inquiries with empathy and efficiency. Your work will be crucial in maintaining strong relationships with our customers and driving their satisfaction.What...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Customer Service Representatives

    1 week ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time

    We areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.What...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Adhere...

  • Customer Service Representative

    1 hour ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱240,000 - ₱320,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative.Answering calls and responding to customer complaints.Accessing customer accounts and policy schedules.Providing customers with detailed information about policies and products.Recommending available products.Adhere to...

  • Customer Service Representative

    2 hours ago

    Iloilo City, Western Visayas, Philippines GECO Asia Pte. Ltd Full time ₱80,000 - ₱120,000 per year

    We're looking for a dedicated, customer-focused, and solutions-driven Customer Service Representative to be part of our growing team. In this role, you'll be the friendly voice and helpful guide our clients rely on—delivering top-notch support, building lasting relationships, and ensuring every customer feels valued.What You'll DoRespond to customer...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱200,000 - ₱400,000 per year

    About the role We are seeking a passionate and customer-focused Customer Service Representative to join our dynamic team at Caring-One Iloilo Call Center Services. This full-time role is based in Iloilo, Western Visayas and involves providing exceptional customer service and support to our valued clients.What you'll be doingHandling inbound and outbound...