Call Center Representative

7 hours ago

Iloilo City, Western Visayas, Philippines MED-METRIX INTERNATIONAL PH-I, INC. Full time ₱15,000 - ₱30,000 per year

Experience these exceptional benefits when you join Med-Metrix

  • 8-Hour Shifts, Fixed Weekends Off
  • Day 1 HMO with 2 of your dependents covered for FREE
  • Medical Cash Allowance
  • Rice Allowance
  • Clothing Allowance
  • Free Lunch Daily
  • Paid Time Off
  • Training and Staff Development
  • Employee Engagement Activities
  • Opportunities for Internal Mobility

Job Purpose

The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Duties and Responsibilities

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances.
  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
  • Uses the GE and Epic workflow systems and other tools available to them.
  • Ability to analyze, identify and resolve issues on patient accounts.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
  • Adheres to the policies and procedures established for the client/team.
  • Meets and maintains daily productivity standards established in departmental policies.
  • Meets and maintains quality standards established in departmental policies.
  • Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines.
  • Ability to maintain composure when handling particularly difficult calls with customers.
  • Perform all other tasks related to Call Center Department areas of responsibilities.
  • Performs other related duties and special projects as required.

Qualifications

  • Previous experience in Hospital/Facility or Physician billing
  • 1 yrs CSR experience (handling 100% inbound calls – US healthcare experience)
  • Must be familiar with basic healthcare claims and denials; familiar with EOB
  • Experience with GE Centricity or EPIC PB preferred
  • Ability to work well individually and in a team environment
  • Proficiency with MS Office
  • Strong verbal communication skills
  • Strong organizational skills
  • English-speaking proficiency is required; bilingual skills a plus
  • Ability to maintain composure when handling particularly difficult calls with customers
  • Must be amenable to work during US hours
  • Must be amenable to work onsite in Ortigas, Pasig City

Working Conditions

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.

  • Call Center Nurse

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱300,000 - ₱600,000 per year

    About the role Join the growing team at Caring-One Iloilo Call Center Services, a leading provider of high-quality call centre services in Iloilo, Western Visayas. We are seeking an experienced Call Center Nurse to provide exceptional customer service and medical support to our diverse range of clients. This full-time position will be based in our modern...

  • Call Center Nurse

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱30,000 - ₱60,000 per year

    Job OverviewThe Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care). It includes scheduling of appointments for labs and/or radiology, prescription refill.Key ResponsibilitiesFollow the policies &...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱200,000 - ₱400,000 per year

    About the role We are seeking a passionate and customer-focused Customer Service Representative to join our dynamic team at Caring-One Iloilo Call Center Services. This full-time role is based in Iloilo, Western Visayas and involves providing exceptional customer service and support to our valued clients.What you'll be doingHandling inbound and outbound...

  • Operations Manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱60,000 - ₱120,000 per year

    Job description:Job Purpose:The Operations Managerwill oversee the daily operations of Caring-One's healthcare-focused BPO site. This role requires strong management experience who can ensure the delivery of excellent patient-centered service, compliance with healthcare standards, and operational efficiency. The Operations Manager will lead, coach, and...

  • Shift Manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱250,000 - ₱500,000 per year

    About the role Caring-One Iloilo Call Center Services is seeking an experienced Shift Manager to join our dynamic team in Iloilo, Western Visayas. As a Shift Manager, you will be responsible for leading and motivating our call centre teams to deliver exceptional customer service. This is a full-time position that will require you to work rotating shifts to...

  • Call Center Associate

    5 hours ago

    Roxas City, Western Visayas, Philippines EPX Full time ₱192,000 - ₱216,000 per year

    EPX is hiring a Full time Call Center Associate role in Roxas City, Western Visayas. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱16,000 - ₱18,000 per monthUrgent Hiring: Customer Service RepresentativesNo experience required — must be at least 1-year college...

  • HR Generalist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱250,000 - ₱500,000 per year

    About the role Job Summary:The HR Generalist is responsible for managing employee relations and ensuring full compliance with labor laws and government regulations. The role requires experience in handling employee cases, coordinating with government agencies such as the Department of Labor and Employment (DOLE), SSS, PhilHealth, Pag-IBIG, and BIR, and...

  • Call Center Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    Job Overview:We are seeking enthusiastic and customer-oriented Call Center Representatives to join our growing team. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who have strong communication skills, enjoy...

  • Wave 1 Call Center

    5 hours ago

    Mandaue City, Central Visayas, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full time ₱100,000 - ₱150,000 per year

    About the role AUGUSTIN INTERNATIONAL CENTER, INC.' is seeking an experienced Call Center Representative to join our team in Mandaue City, Cebu. This is a full-time, onsite role where you will be responsible for providing exceptional customer service to our clients through our virtual call centre.What you'll be doingAnswering inbound calls from customers...

  • Call Center Representative

    7 hours ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    We're looking for Call Center Representatives to join our expanding team If you have good communication skills and a positive attitude, this opportunity is for you. No experience required — paid training will be providedResponsibilitiesHandle inbound and outbound calls in a professional and courteous mannerProvide accurate information and effective...