Application Support

3 days ago

Makati City, National Capital Region, Philippines WeSupport Incorporated Full time $80,000 - $120,000 per year

Qualifications

  • Is an IT graduate, or an Industrial Engineering, or any related course
  • Has at least 4 years' experience as Application Support
  • Knowledgeable in the documentation (e.g., process flow, UAT, user's manuals, etc.)
  • Has very good communication skills
  • Has very good analytical skills
  • SAP knowledge is a plus.
  • Payment system knowledge is a plus.

Job Description


• Facilitates seamless integration between the Back Office applications and the business lines


• Sees that production issues are responded to on time


• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users to keep the user community well informed.


• Assists with frontline tasks when the need arises.


• Manages ticketed query system and ensures a comprehensive database of queries and resolutions is kept up to date.


• Maintains and updates technical documents and procedures.


• Keeps track of business operations documentation to ensure clear identification of the business issue.


• Manages coordination with the team.


• Prepares weekly maintenance and upgrading specific requirements.


• Provides support to the IT analysis and development team.

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