SAP Application Support

2 weeks ago

Makati City, National Capital Region, Philippines IS PROFESSIONAL SERVICES OPC Full time $104,000 - $130,878 per year

The SAP Application Support is responsible for providing ongoing support, maintenance, and troubleshooting for SAP applications. This role ensures the smooth operation of SAP modules by addressing user issues, system errors, and coordinating with technical teams for fixes and enhancements.

Major Responsibilities:

  • Perform 2nd Level SAP Support to ensure system availability.

  • Problem resolution in accordance with the respective SLA.

  • Escalation of resolution to next level support or third party.

  • Prioritisation of issues.
  • Liaising with users to obtain specific details about the problem.
  • Maintain an up-to-date status of logged issues/requests.
  • Test script & data preparation.
  • Daily checks, reconciliations and data reprocessing when errors occur.
  • Monitoring of application performance and stability.
  • Afterhours support on a rotational basis.
  • Contribute to internal SAP knowledgebase documentation.
  • SAP Application configuration.
  • Work with our international IT team on SAP support/project works.
  • Other responsibilities as directed by the line manager.

Job Qualifications:

  • Knowledge of SAP ERP (MM/SD and/or IS Retail).
  • Knowledge of external WMS systems and integration to SAP.
  • Familiarity with MS Office – Word, Excel, PowerPoint.

  • Ability to read code is considered beneficial to the art of problem solving

  • Cultural fit within the organisation.

  • Communication skills.
  • Understanding of retail and business processes.
  • A self-motivated, proactive individual who takes ownership and follows things through.
  • Experience working in a team-oriented, collaborative environment.
  • Demonstrated ability to work under pressure, to deadlines & multi-task under limited supervision.
  • Strong business support and customer focus experience.
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Willingness to learn new skills and technologies to keep pace with an evolving industry.
  • Proficiency in troubleshooting and resolving software and application issues

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