Application Support Specialist

2 days ago

Makati City, National Capital Region, Philippines JADPHIL & ASSOCIATES INC. Full time ₱1,200,000 - ₱2,400,000 per year

Duties & Responsibilities:

· Monitors various systems and data streams (hardware, software, applications) to identify potential issues or incidents.

· Performs first-level and in-depth analysis of incidents and application issues.

· Performs troubleshooting on monitored systems, including complex application issues.

· Coordinates response activities across teams and locations.

· Participates in incident response plans.

· Quickly recognizes critical situations and escalates them to appropriate teams.

· Gathers information from multiple sources to build initial situations awareness.

· Collaborates with cross-functional teams on application/process/network troubleshooting and escalates to level 2 as per agreed SLAs.

· Communicates effectively with stakeholders, including taking direct client calls and responding to client emails, to resolve application issues.

· Implements pre-defined response plans and track progress.

· Documents incidents and findings, including generating incident reports.

· Provides advanced technical support to clients regarding complex application problems, ensuring clear and professional communication throughout the resolution process.

· Follows up with clients to ensure issues are resolved to their satisfaction.

· Maintains updates and ensures accurate information in request tickets, and has experience with ticket management and on-call rotations.

· Performs intermediate to advanced application monitoring.

· Provides timely and accurate responses to client inquiries, ensuring a high level of client satisfaction.

Functions & Services:

· Monitoring of all systems (hardware, software, application).

· Initial triage and classification of alerts/incidents and in-depth analysis of system and application logs.

· Troubleshooting steps (system and application).

· Coordination of multiple teams during incident response.

· Execution of incident response plans.

· Contribution to process improvement.

· Intermediate troubleshooting of applications and related services.

· Intermediate to advanced application monitoring and analysis.

· Participation in Change Management process.

· Knowledge of batch job processing (a plus).

· Knowledge of SWIFT and message/file formats such as ISO, SWIFT MT, BAI, EDI (a plus).

· Experience in ticket management and on-call rotations.

· Handling client communications via phone and email.

Qualifications:

· 2-5 years of experience in application support, preferably in a financial institution (but not mandatory).

· Strong understanding of IT infrastructure, applications, and interdependencies.

· Experience with incident management and application support.

· Knowledge of change management and application support.

· Proficiency in data analysis and monitoring platforms.

· Strong analytical, problem-solving, and communication skills.

· Excellent client communications skills and the ability to handle client inquiries professionally and efficiently.

· Excellent verbal and written communication in English.

· Ability to work under pressure and in a fast-paced environment.

· Availability to work outside your scheduled shift and weekends when required.

Job Type: Full-time

Work Location: In person

  • Application Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines CBRE Full time ₱250,000 - ₱500,000 per year

    Application Support SpecialistJob ID240485Posted25-Sep-2025Service lineCorporate SegmentRole typeFull-timeAreas of InterestDigital & Technology/Information TechnologyLocation(s)Makati City - National Capital Region - PhilippinesAbout the Role:As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to...

  • IoT Application Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱288,000 - ₱1,200,000 per year

    Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a IoT Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Application Support

    5 days ago

    Makati City, National Capital Region, Philippines Vertere Global Solutions Inc. Full time ₱400,000 - ₱600,000 per year

    We are seeking a proactive and detail-oriented Application Support Specialist with expertise in Java to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintenance for business-critical applications, ensuring smooth operations and minimal downtime. This role requires someone who can work...

  • Application Support Specialist

    7 days ago

    Makati City, National Capital Region, Philippines CBRE Asia Pacific Full time ₱600,000 - ₱1,200,000 per year

    Job ID240485Posted25-Sep-2025Service lineCorporate SegmentRole typeFull-timeAreas of InterestDigital & Technology/Information TechnologyLocation(s)Makati City - National Capital Region - PhilippinesAbout The RoleAs a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software...

  • Application Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Vertere Global Solutions Inc. Full time ₱1,000,000 - ₱3,000,000 per year

    We are seeking a detail-oriented and proactive Application Support Specialist to provide technical support, maintenance, and troubleshooting for enterprise applications. The ideal candidate should have hands-on experience in UNIX environments and be comfortable handling production issues, system monitoring, and application performance tuning.You'll work...

  • Application Support

    1 week ago

    Makati City, National Capital Region, Philippines ProV International, Inc. Full time ₱90,000 - ₱120,000 per year

    As an Application Support - SAP HCM Consultant you are the expert for our HR applications and support our 1st level support team with your expert knowledge. You act as consultant when it comes to implementation of change requests and projects. Furthermore you support during cloud release cycles and track issues until a solution has been found. When it comes...

  • Clinical Application Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Wellesta Buergli Pharma Inc. Full time ₱900,000 - ₱1,200,000 per year

    As a Clinical Application Specialist, you will provide clinical expertise through pre-sales presentations, product demonstrations, application training and handing over of company products. You will assist the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product clinical specifications for...

  • Application Developer

    7 days ago

    Mandaluyong City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱900,000 - ₱1,200,000 per year

    QualificationsBachelors degree (non-nego)3+ years of professional backend development experience(non-nego)Strong proficiency in JavaScript/TypeScript with frameworks such as , , and (non-nego)Hands-on experience with Azure cloud services (App Services, Functions, Service Bus, Event Grid Storage Key Vault  (non-nego)ProvenExperince designing and...

  • Application Support Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Build a Global Career Without Leaving Home Empower global users with your technical expertise while driving seamless digital experiences that make an impact. Grow your career in the world of digital technology while staying close to home. Join a team that connects innovation with opportunity-offering global exposure, professional growth, and the chance to...

  • IT Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Aether Global Full time ₱400,000 - ₱600,000 per year

    Job Description: IT Support Specialist / IT Maintenance TechnicianAbout the Role:We are seeking a diligent and detail-oriented IT Support Specialist to manage the routine maintenance, diagnostics, and troubleshooting of our IT infrastructure. The ideal candidate will be responsible for ensuring the smooth and efficient operation of all workstations and...