Customer Service Representative

2 days ago

Ugong P, Philippines STARTEK Philippines Inc. Full time

Responsibilities:

  • Provide assistance to customers via phone, email, or written correspondence.
  • Resolve customer issues on the first contact; escalate as needed.
  • Maintain confidentiality of customer and company information.
  • Deliver excellent customer service to ensure satisfaction.
  • Review and respond to inquiries using available resources and guidelines.
  • Process and maintain records and paperwork accurately.
  • Coordinate with other departments when necessary.
  • Perform additional related duties as required.

Requirements:

  • Effective English communication skills, both written and spoken
  • Good at multitasking, organizational, and time management skills.
  • Ability to work well in a fast-paced, team-oriented environment.
  • High level of confidentiality and professionalism.
  • Knowledgeable in Microsoft Office and familiar with standard office equipment.

Address: Startek Pasig G/F Silver City 3, Frontera Verde Dr. Brgy Ugong Pasig City

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

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