ServiceNow Application Developer

2 hours ago

Quezon City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱600,000 - ₱800,000 per year

This position will formulate and implement solutions for ServiceNow requirements. The incumbent will also provide support (ServiceNow changes, requests, incidents) and configuration.

Main Duties:

ServiceNow Development & Configuration

  • Collaborate with teams to gather detailed requirements for new features or changes.
  • Analyze current system capabilities and identify improvements or gaps.
  • Configure and update ServiceNow workflows and settings to meet business needs.
  • Conduct testing to ensure accuracy and performance of updates.
  • Assist business users during User Acceptance Testing (UAT).

ServiceNow Support & Maintenance

  • Investigate and resolve reported issues by replicating problems and implementing long-term solutions.
  • Review and fulfill user requests, ensuring feasibility and efficiency.
  • Track and report resolution progress in line with service level agreements (SLAs).

Communication & Collaboration

  • Coordinate with vendors and internal contacts to identify and fix process issues.
  • Work closely with users to solve problems and suggest improvements.

Additional Functions:

  • Keep up to date on the latest industry trends in ServiceNow
  • Any additional tasks as the need arises.

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