Sales Development Representative

The SDR is the frontline of WebLife's outbound sales efforts, tasked with re-engaging past customers, identifying upsell opportunities, and driving repeat purchases. This role requires excellent communication skills, a customer-centric mindset, and a knack for identifying sales opportunities.

Core Responsibilities

• Outbound Outreach: Execute structured outbound outreach via phone, email, and other communication channels to reconnect with lapsed customers.
• Needs Analysis: Conduct thorough needs assessments to understand customer challenges and recommend appropriate products or solutions.
• Sales Generation: Proactively drive repeat purchases through upselling and cross-selling strategies that align with customer interests.
• CRM & Data Management: Accurately document all customer interactions and opportunities using CRM tools such as Salesforce or HubSpot.
• Cross-Functional Collaboration: Work closely with the Customer Account Management (CAM) Team to ensure a seamless transition of high-potential accounts for continued engagement.

Key Competencies and Skills

• Customer Engagement: Ability to build trust and rapport with diverse customer profiles through effective interpersonal interactions.
• Sales Acumen: Proven proficiency in consultative selling, upselling, and cross-selling techniques in a B2B or B2C environment.
• Communication: Excellent verbal and written communication skills with the ability to present ideas clearly and persuasively.
• CRM Expertise: Experience with CRM systems (e.g., Salesforce, HubSpot) for managing pipelines, tracking activities, and analyzing data.
• Adaptability: Skilled in adjusting communication strategies and outreach approaches based on customer responses and behavior.

Collaborative Functions

• Coordinate with the Product Marketing Team to leverage targeted scripts and promotional materials.
• Liaise with the Customer Service Team to resolve any historical concerns that may impact customer re-engagement.
• Re-establish relationships with previous customers using tailored messaging and updates about new offerings.
• Guide customers to appropriate resources, including dedicated support teams or Account Managers, to ensure comprehensive service.

Key Performance Indicators (KPIs)

• Total Outreach Volume (calls, emails, etc.)
• Customer Contact Rate
• Repeat Sales Revenue from Re-engaged Customers
• Conversion Rate of Outreach to Purchases
• Schedule Adherence and Activity Completion
• Quality and Effectiveness of Re-engagement (Contact Health Conversion)

About WebLife & Weblife Labs

WebLife Labs is the innovation arm of WebLife, an eCommerce Management & Operations team founded in 2008. As a pioneering force in the industry with over $250 million in all-time revenue and the largest distributor of mailboxes across the U.S., WebLife has built a legacy of e-commerce excellence spanning 16 years.

WebLife Labs represents the next chapter in that journey—an evolution focused on leveraging cutting-edge AI and advanced digital capabilities to drive growth, innovation, and operational excellence across WebLife's global ecosystem. This specialized division is dedicated to transforming potential into performance, providing internal teams with the tools, insights, and support needed to thrive in a dynamic digital landscape.

At WebLife Labs, we combine the experience of a seasoned e-commerce leader with the agility of a forward-thinking innovation team. Our global operations are powered by a rich talent pool, a growth mindset, and a commitment to continuous learning. From AI-infused projects to tailored career development opportunities, we offer a supportive environment where your ideas matter and your growth is a priority.

What We Offer

• Competitive USD-based compensation packages
• AI-driven, innovation-focused projects
• A culture that encourages curiosity and lifelong learning
• Clear career paths and personal development opportunities
• A flexible, work-from-home setup as part of a globally connected team

Join us to shape the future of e-commerce—where technology, creativity, and opportunity converge.