Service Operations Manager

1 week ago

Davao City, Davao, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year
Key Responsibilities

1. Service Operations Management

  • Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
  • Ensure timely completion of installation, preventive maintenance, and repair activities.
  • Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
  • Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.

2. Team Leadership & Development

  • Lead, coach, and evaluate service technicians and coordinators.
  • Conduct performance reviews and recommend training programs for skill enhancement.
  • Foster a positive and collaborative work environment aligned with company values.

3. Customer Relationship Management

  • Handle escalated client concerns and ensure prompt resolution.
  • Build and maintain strong relationships with clients to promote trust and repeat business.
  • Coordinate with the Sales and After-Sales departments to ensure seamless customer service.

4. Process Improvement & Reporting

  • Identify and implement process improvements to enhance operational efficiency.
  • Analyze service data and prepare regular reports on performance metrics.
  • Oversee spare parts management, warranty claims, and service documentation.

5. Compliance & Safety

  • Ensure all operations comply with company policies, safety regulations, and industry standards.
  • Monitor field activities to ensure adherence to safety and quality protocols.
  • Maintain accurate service records and ensure proper documentation for all transactions.

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