Customer Insights

2 weeks ago

Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

Position: Customer Insights & Reputation Specialist

Location: Onsite – Mandaluyong

Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)

Employment Type: Full-Time

Why You'll Love Working Here:

  • Fixed weekends off
  • Collaborative, supportive team environment
  • Office is highly accessible – near transport, food spots, and malls
  • Stable daytime schedule (no night shifts)

About the Role:

As a Customer Insights & Reputation Specialist at VoltX Energy, you'll be the frontline defender of our brand voice. You'll monitor online reviews, resolve customer concerns, and turn negative experiences into positive ones—helping us build trust and customer loyalty.

Key Responsibilities:

  • Monitor and respond to reviews across Google, ProductReview, and forums
  • Proactively reach out to unhappy customers to resolve issues
  • Collaborate with internal teams to ensure resolutions are delivered
  • Encourage happy customers to leave positive reviews
  • Analyze customer feedback trends and prepare VoC reports

What We're Looking For:

  • At least 2 years in online reputation management or digital customer service
  • Excellent English communication and writing skills
  • Strong conflict resolution, emotional intelligence, and analytical skills
  • Familiarity with review platforms (Google, ProductReview, etc.)

Nice to Have:

  • Experience supporting Australian, US, or UK clients
  • Background in customer recovery or service escalation roles
  • Experience with social listening or reputation management tools

  • Customer Insights

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱600,000 - ₱1,000,000 per year

    Position: Customer Insights & Reputation SpecialistLocation: Onsite – MandaluyongSchedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)Employment Type: Full-TimeWhy You'll Love Working Here:Fixed weekends offCollaborative, supportive team environmentOffice is highly accessible – near transport, food spots, and mallsStable daytime schedule (no night...

  • Strategic Insight Analyst

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeInsights Full time $90,000 - $120,000

    Job OverviewWe are seeking a strategic Senior Client Insights Analyst to support our regionalised structure. This is a forward-thinking role that involves serving as a strategic partner to the business, helping to design scalable insight engines and prototype decision-support systems.Key ResponsibilitiesPartner with internal client leads and external...

  • Customer Insight Data Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines HRTX Full time $60,000 - $80,000 per year

    This role is designed for professionals with advanced analytical & BI skills with a strong background in customer research and insight analysis. The ideal candidate will possess expert-level SQL skills, experience with statistics and survey modelling techniques, and a proven track record in stakeholder management.Data Analysis & Reporting: Extract,...

  • Data Insights Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeAnalyticsEngineer Full time ₱1,215,000 - ₱1,700,000

    About Our MissionWe've pioneered the practice of analytics engineering, driven by our vision to empower analysts since 2016. Our team has built a primary tool in the analytics engineering toolbox, and a fantastic community has coalesced to advance the analytics engineering workflow.With over 5,100 customers leveraging our technology, we're revolutionizing...

  • Effective Data Insights Professional

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeData Full time ₱350,000 - ₱500,000

    Job OverviewWe are seeking a meticulous and resourceful Data Analyst to manage and optimize our customer database, providing actionable insights for business development.Key Responsibilities:Continuously refine CRM data to support strategic organizational goals.Analyze historical data to ensure its relevance.Research customer profiles, projects, and public...

  • Senior Business Insights Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeData Full time ₱800,000 - ₱1,200,000

    Are you ready to unlock the power of data-driven insights and drive business growth?As a Senior Data Analyst, you will play a pivotal role in creating, maintaining, and troubleshooting critical sales operations reports and dashboards. This position demands a sharp analytical mindset, with the ability to interpret complex systems and logic to deliver clear,...

  • Strategic Data Insights Professional

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeDataDriven Full time $60,000 - $80,000

    Business Insights Analyst RoleWe are seeking a skilled professional to fill the Business Insights Analyst position. As a key member of our Sales Analytics team, you will play a crucial role in driving business growth by leveraging data and analytics to inform strategic decisions.Main Responsibilities:Collaborate with the Post Sales account development team...

  • Market Insights Lead

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeResearch Full time ₱4,000,000 - ₱8,000,000

    Job OverviewWe are a leading global consulting company that provides data-driven insights to help businesses succeed.Our team of experts covers various fields including brand, innovation, creative, media, commerce and customer experience.Key ResponsibilitiesDevelop an implementation plan with the Research DirectorLead project coordination, implementation,...

  • Data-Driven Insights Expert

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeAnalytical Full time ₱600,000 - ₱1,200,000

    Experience the power of data-driven insights as a Real Time Analyst.A dynamic role that combines technical expertise with strategic thinking to drive business growth through exceptional customer experience.Join a forward-thinking organization where you'll partner with brands to power innovation and deliver results-driven solutions.Job Responsibilities:Update...

  • Senior Data Insights Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeDataAnalyst Full time $95,000 - $115,000

    About this OpportunityThis is an exciting chance to join a high-growth e-commerce business as a skilled Data Analyst. As part of our team, you will play a vital role in driving data-informed decision-making across the business. This is a full-time opportunity that offers the chance to shape strategy, optimize performance, and make a meaningful impact.Our...