Customer Insights

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱600,000 - ₱1,000,000 per year

Position: Customer Insights & Reputation Specialist

Location: Onsite – Mandaluyong

Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)

Employment Type: Full-Time

Why You'll Love Working Here:

  • Fixed weekends off
  • Collaborative, supportive team environment
  • Office is highly accessible – near transport, food spots, and malls
  • Stable daytime schedule (no night shifts)

About the Role:

As a Customer Insights & Reputation Specialist at VoltX Energy, you'll be the frontline defender of our brand voice. You'll monitor online reviews, resolve customer concerns, and turn negative experiences into positive ones—helping us build trust and customer loyalty.

Key Responsibilities:

  • Monitor and respond to reviews across Google, ProductReview, and forums
  • Proactively reach out to unhappy customers to resolve issues
  • Collaborate with internal teams to ensure resolutions are delivered
  • Encourage happy customers to leave positive reviews
  • Analyze customer feedback trends and prepare VoC reports

What We're Looking For:

  • At least 2 years in online reputation management or digital customer service
  • Excellent English communication and writing skills
  • Strong conflict resolution, emotional intelligence, and analytical skills
  • Familiarity with review platforms (Google, ProductReview, etc.)

Nice to Have:

  • Experience supporting Australian, US, or UK clients
  • Background in customer recovery or service escalation roles
  • Experience with social listening or reputation management tools

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary (In PHP Monthly)?

Experience:

  • Online reputation management, customer escalations, or CSR: 2 years (Required)
  • Familiarity w/ major online review platforms: 2 years (Required)

Work Location: In person

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