Product Support Engineer
12 hours ago
About the RoleWe are looking for a
Product Support Engineer to join our team. In this role, you will be responsible for troubleshooting, managing incidents, and ensuring the smooth operation of our products and services. You will collaborate closely with various teams, including Development, Service, and Product, to resolve technical issues, track bugs, and ensure timely escalations for urgent matters.Responsibilities:Incident and problem management skills
Track bugs and releases
Service Desk ticket solving
Real-time monitoring reacting
Generalizing cases
Escalation of urgent issues
Guide Customer service and the Back office on the timings and workarounds
Contribute to the internal processes' documentation
Collaborate with the Development/Service/Product teams
Troubleshoot internal systems
What we expect from candidate:Background with application performance monitoring and data visualization systems
Analyze logs and events performance monitoring, alerts and dashboard configuration
Trace the sequence of requests across systems
Experience with IT Service Management tools
Why It's Great to
Work with UsWe create modern banking services for millions of FilipinosWe offer cutting-edge solutions based on best practices and AI implementationA licensed neobank aiming to become a unicorn and lead the fintech space in Southeast AsiaOur company has successfully raised over $60MM from top investors, including ADQ (Abu Dhabi's sovereign wealth fund) and the World Bank GroupAn environment that allows you to launch new products in just 3-4 monthsA strong foundation for expansion into new global markets
What We OfferA passionate, international team across the globe
Rapid professional growth, where merit is the key driver
Performance-based rewards and long-term success at SalmonA fast-track path to grow internationallyA new office in Manila, PhilippinesRemote and hybrid work options
Medical insurance and health & wellness benefitsA variety of events and activities, both online and in person
-
Retail Product Engineer
6 days ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeOverviewJoin to apply for the Retail Product Engineer role at WHR Global Consulting. The Product Engineer is responsible for ensuring the technical compliance and quality of products throughout their lifecycle. The Product Engineer will lead product design and development efforts, conduct testing and validation, ensure supplier compliance, collaborate with...
-
Production Support Specialist
4 days ago
Taguig, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000Production Support Analyst RoleCiti, a leading financial services institution, seeks an experienced Production Support Analyst to join its team. The ideal candidate will be responsible for providing critical support to Enterprise Critical Applications Optima and CitiRisk Credit during APAC hours.Job DescriptionThe successful applicant will provide Level 2...
-
Product Application Engineer
13 hours ago
Taguig, National Capital Region, Philippines Schneider Electric Full time $90,000 - $120,000 per yearGreat People make Schneider Electric a great company.Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACTThe Role: Product Application EngineerOverview:As aProduct Application Engineer, your mission...
-
Product Application Engineer
2 days ago
Taguig, National Capital Region, Philippines Schneider Electric - Global Full timeOverviewSystem Architect: providing comprehensive solution support to internal stakeholders, aligning with customer needs to propose tailored Digital Energy solutions for buildings projects.ResponsibilitiesSales Opportunity Pursue: Collaborate with the sales team to identify and secure sales opportunities, ensuring targets are met.Sales Support & Training:...
-
Technical Support Engineer
12 hours ago
Taguig, National Capital Region, Philippines Brother Industries Full time ₱25,000 - ₱300,000 per yearThe Technical Support Engineer is responsible for conducting in-house and on-site repairs, as well as product installations. The role provides technical assistance to Authorized Service Providers (ASPs) and the Customer Care Group, ensuring high-quality after-sales service for customers.Minimum Qualifications & Experience:Graduate of Bachelor's Degree in...
-
IT Support Engineer
12 hours ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time $60,000 - $80,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
IT Support Engineer
12 hours ago
Taguig, National Capital Region, Philippines HelloConnect Full time $104,000 - $130,878 per yearAbout Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Product Support Specialist
11 hours ago
Taguig, National Capital Region, Philippines iEX Tech Ph Full time $500,000 - $1,000,000 per yearEmbrace the innovation with iOPEX Technologies. Join our # teamWe are hiring for awesome Project Portfolio Data professionals for our # team.The OpportunityWe are seeking a meticulous and detail-oriented Portfolio Product Specialist to join our team. The successful candidate will be responsible for managing and maintaining accurate product master data across...
-
IT Support Engineer
13 hours ago
Taguig, National Capital Region, Philippines HelloConnect Inc. Full time $80,000 - $100,000 per yearAbout Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Junior Support Engineer
2 days ago
Taguig, National Capital Region, Philippines SafetyCulture Full timeAbout the roleAs a Junior Support Engineer, you'll play a central role in helping our Premium customers level up their game by solving technical problems which will enable them to increase their ability to access our platform en masse and help us push toward our 1 million user goal. Reporting to our Support Manager in Sydney, you'll collaborate closely with...
