Technical Support Engineer

1 day ago


Taguig, National Capital Region, Philippines Brother Industries Full time ₱25,000 - ₱300,000 per year

The Technical Support Engineer is responsible for conducting in-house and on-site repairs, as well as product installations. The role provides technical assistance to Authorized Service Providers (ASPs) and the Customer Care Group, ensuring high-quality after-sales service for customers.

Minimum Qualifications & Experience:

  • Graduate of Bachelor's Degree in Electronics Engineering
  • At least 2 years of work experience in troubleshooting and repairing Laser, Inkjet printers, and Fax Machines, preferably within the customer service industry
  • NCII Certification related to electronics or computer technology is an advantage
  • Strong written and verbal communication skills in both English and Filipino

Key Responsibilities:

  • Provide aftersales service to both warranty and out of warranty products
  • Conduct in-house and onsite service in accordance with the set KPI's
  • Conduct product installations and product demonstrations to customers
  • Conduct rework, re-boxing, and refurbishing as needed.
  • Provide technical support to Customer Support Group, Corporate Sales, Distribution Sales and Authorized Service Providers
  • Provide 2nd level telephone support for calls coordinated by the Customer Service Representatives

Why Join Us?

Career Growth – Opportunities to develop skills and advance your career

Exclusive Perks – Extra leave, company discounts & Christmas gifts

Wellness Benefits – Free gym membership, health & life insurance

Competitive Pay – Performance-based salary raises & incentives

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person



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