
Technical Support Engineer
1 day ago
The Technical Support Engineer is responsible for conducting in-house and on-site repairs, as well as product installations. The role provides technical assistance to Authorized Service Providers (ASPs) and the Customer Care Group, ensuring high-quality after-sales service for customers.
Minimum Qualifications & Experience:
- Graduate of Bachelor's Degree in Electronics Engineering
- At least 2 years of work experience in troubleshooting and repairing Laser, Inkjet printers, and Fax Machines, preferably within the customer service industry
- NCII Certification related to electronics or computer technology is an advantage
- Strong written and verbal communication skills in both English and Filipino
Key Responsibilities:
- Provide aftersales service to both warranty and out of warranty products
- Conduct in-house and onsite service in accordance with the set KPI's
- Conduct product installations and product demonstrations to customers
- Conduct rework, re-boxing, and refurbishing as needed.
- Provide technical support to Customer Support Group, Corporate Sales, Distribution Sales and Authorized Service Providers
- Provide 2nd level telephone support for calls coordinated by the Customer Service Representatives
Why Join Us?
Career Growth – Opportunities to develop skills and advance your career
Exclusive Perks – Extra leave, company discounts & Christmas gifts
Wellness Benefits – Free gym membership, health & life insurance
Competitive Pay – Performance-based salary raises & incentives
Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Work Location: In person
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