Technical Support Engineer

2 weeks ago

Quezon City, National Capital Region, Philippines Systemantech Full time ₱192,000 per year

Main Duties and Responsibilities:

1. Provisioning of application for all PACS Workstation.

2. Evaluating, testing and acquire equipment related to PACS and Non-IT systems.

3. Monitoring server and storage conditions, making sure faulty components are escalated to concerned support providers.

4. Monitoring server and storage warranty coverage.

5. Manage and administer PACS systems.

6. Creating and updating documentation for servers, storage, and other equipment related to PACS.

7. Pleasing personality

8. Strong analytical and organizational skills with strong attention to details with ability to multi-task, prioritizing multiple objectives.

9. Willing to be assigned either in GC or in QC as necessary

Applications support by PACS:

  • Caresteam (Vue PACS, Vue Motion, RIS)
  • ISCV


•Xperim

PACS Role:

  • Support user's request via viber/gspace (merging, deleting, transferring, sending, importing and exporting of images ; revert study status' requested by doctors ; template problem ; not official in hcs ; sending of images via email requested by patients/doctors )
  • Configuration of user's account (AD, RIS, ISCV)
  • Hardware troubleshooting (PACS PCs, Image Printers, PACS Machines)
  • Installation of PACS Software
  • Troubleshooting of software's malfunction
  • PACS Hardware inventory
  • Deployment of PACS hardware
  • Configuration of new PACS machines, pc and printer
  • Reporting of issues to vendors
  • Back up of images from machines (applicable only in Women's Healthcare Unit)

Top Qualification:

At least 6-months to 1 year experience in the Picture Archive and Communication System (PACS)

Good in computer hardware and software troubleshooting / Printer Troubleshooting

Good in verbal and written communication skills

Nearest Position:

IT Servicedesk Engineer

IT Desktop Support / Data Center Technician / L1 Sysad

Qualifications:

Good in verbal and written communication skills

Experience in ticketing system(s) (i.e SNOW, SDP)

Knowledge and experience in report creation

Average skills in MS Excel

Keen knowledge to details

Able to render OT/Saturday duty if needed

Positive working attitude

Customer service skills

Job Types: Full-time, Fresh graduate

Pay: From Php16,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please include your Viber for faster communication.

Education:

  • Bachelor's (Required)

Experience:

  • Technical support: 1 year (Required)

Location:

  • Quezon City (Required)

Work Location: In person

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