Technical Support Engineer

2 weeks ago

Makati City, National Capital Region, Philippines Pacific Internet Ltd Full time ₱600,000 - ₱1,200,000 per year

Responsibilities:

Operational

• Provide technical support and resolve escalated incidents related to customer network services.

• Handle provisioning and configuration of customer network services.

• Deliver onsite deployment and implementation support at customer locations.

• Collaborate with vendors and partners to resolve issues and ensure timely support.

• Assist the network engineer in executing network projects and infrastructure expansion.

• Maintain accurate and updated asset inventory for all network-related equipment.

• Participate in after-hours standby rotation to ensure service continuity.

Compliance and Security

• Adhere to company ISO9001 and ISO27001 policies, standards, and procedures.

• Implement and maintain best security practices in both internal and customer environments.

Requirements:

  • Bachelor's degree in computer science, or equivalent
  • At least 1 years' experience in managing and configuring network equipment.
  • Network certification like CCNA, JNCIA
  • Security certification like FCA
  • Excellent written and verbal communication in English
  • Attention to detail with strong technical troubleshooting skills
  • High degree of professional ethics and integrity

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