Sales Support Engineer

5 days ago

Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱1,200,000 - ₱3,600,000 per year

Sales Support Engineer (AR / MR / XR Technologies)

We are seeking a highly motivated and technically proficient Sales Support Engineer to join our growing team. In this role, you will play a pivotal part in the integration, support, and client success of our cutting-edge Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) solutions.

You will be responsible for ensuring seamless system integration, providing outstanding technical support, and assisting the sales team with technical insights to deliver tailored solutions. If you are passionate about emerging technologies, thrive on solving complex problems, and excel in customer communication, we want to hear from you.

Key Responsibilities:

  • System Integration: Configure and integrate AR/MR/XR hardware and software systems to ensure optimal performance and functionality.
  • Technical Documentation: Develop clear integration guides, troubleshooting procedures, and best practices for both clients and internal teams.
  • Client Training & Communication: Educate clients on system and hardware usage, conduct training sessions, and provide ongoing support.
  • Troubleshooting & Support: Diagnose and resolve technical issues related to smart wearables, Android-based devices, and XR platforms to minimize downtime.
  • Best Practices & Compliance: Implement ICT system best practices and ensure compliance with industry standards, legal, and ethical policies.
  • Project Coordination: Assist in defining integration strategies, project deadlines, and coordination across departments for successful delivery.
  • Sales Support: Work closely with the sales team to identify client needs, provide technical expertise during the sales cycle, and support solution development.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
  • Proven experience in system integration, technical support, or a similar role; experience with AR/MR/XR technologies is a strong plus.
  • Hands-on knowledge of Android devices (basic troubleshooting, configuration, and support).
  • Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are highly desirable.
  • Strong understanding of hardware and software integration principles.
  • Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
  • Strong communication and interpersonal skills, able to explain technical concepts to both technical and non-technical users.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • A passion for continuous learning and staying updated on emerging technologies.
  • Experience as an Android developer is a significant advantage.

Work Setup

  • Schedule: Monday to Friday, 7:00 AM – 4:00 PM (Morning Shift)
  • Account: Australian client
  • Setup: Office-based
  • Office Address: 3rd Floor Plaza Victoria Bldg., Sto. Domingo, Angeles City

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Application Question(s):

  • Are you willing to work in Angeles City?
  • What's your expected monthly rate?
  • How soon can you start?

Experience:

  • Technical Analyst : 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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