Pre-Sales Technical Support

Job Description

• Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered
• We are currently on the lookout for a Sales Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Work Arrangement

Work from Office

Schedule

Morning Shift

Overview

• The company delivers smart, practical lighting solutions for the construction industry. We electrical contractors by offering responsive service, tailored advice, and competitively priced alternatives that meet project requirements and enhance value.
• We’re seeking a reliable and detail-focused Sales Support – Quoting & Warranty.
• This role is mostly focused on preparing and managing quotes, including offering value-engineered alternatives, helping maintain smooth sales operations, and tracking warranty tickets. Some exposure to technical drawings or lighting layouts may be helpful but is not essential.

Key Responsibilities

• Lead the product discovery and delivery process for AI-powered solutions, including automated candidate communication systems, business unit AI assistants, and custom agent frameworks
• Contribute deep knowledge of AI/ML capabilities, limitations, and industry trends to help shape our product strategy
• Work closely with the Chief AI Officer to execute on our AI strategy and achieve key objectives across business units
• Collaborate with product designers and engineers to discover and deliver effective AI solutions that meet our accuracy and performance targets
• Drive the development of AI features that achieve high user adoption rates and satisfaction
• Ensure AI solutions meet business constraints across marketing, sales, service, finance, legal, and governance considerations
• Track industry trends and competitive landscape in AI/ML space, particularly in talent acquisition and business process automation

Qualifcations and Requirements Quoting Support

• Assist the sales team in preparing quotes, particularly offering alternative fittings and value-engineered (VE) solutions.
• Occasionally assist with creating basic fitting counts from supplied information or drawings (training provided if needed).
• Help complete simple comparison schedules showing specified fittings versus our proposed alternatives to support the quoting process.
• Organize and track quote documentation to ensure accurate and timely delivery.

Warranty Coordination

• Log and manage incoming warranty requests and support tickets.
• Communicate with internal teams, clients, and suppliers to gather the information needed to resolve issues.
• Keep records of ticket progress, actions taken, and outcomes for future reference.
• Monitor the shared sales inbox, identify key emails, and ensure tasks are followed up.
• Save documents such as quotes, specifications, and drawings to the correct folders.
• Enter follow-up actions and project notes into HubSpot CRM for team visibility.
• Support sales reps with general admin tasks and document management.

Qualification and requirements

• 2-3 years experience in sales support or lead generation
• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with CRM systems (Hubspot)
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in a sales support, admin, estimating support, or customer-facing coordination role.
• Strong attention to detail, task ownership, and communication skills.
• Proficient in Microsoft Office and confident managing documents and shared folders.

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