Customer Service and Order Processing Associate

5 days ago

San Juan, National Capital Region, Philippines Prism Puff Pastry Full time ₱240,000 - ₱480,000 per year

Metro Manila | On-site | Full-time

We are a growing food manufacturing and retail company looking for a Customer Service & Order Processing Associate to support our clients and ensure smooth order fulfillment. This role combines customer service, order processing, quotations, and logistics coordination.

Responsibilities

  • Respond to customer inquiries via phone, email, SMS, chat, and Viber
  • Prepare and send quotations to customers
  • Encode customer orders accurately into the order sheet/system
  • Coordinate with production on stock availability
  • Arrange delivery schedules and book riders/couriers
  • Provide product information and assist with order details
  • Handle customer concerns and complaints professionally
  • Work closely with sales and operations teams to ensure timely fulfillment

Qualifications

  • At least 1 year of experience in customer service, order processing, admin, or logistics (fresh graduates with strong communication skills are welcome)
  • Proficient in Google Sheets/Excel
  • Organized, detail-oriented, and reliable
  • Good communication skills in English and Filipino
  • Comfortable handling multiple tasks and coordinating with different teams

What We Offer

  • Training and exposure to customer service, quotations, order processing, and logistics coordination
  • Career growth opportunities in a fast-growing food manufacturing and retail company
  • Performance -based bonus and increase
  • Salary increase are possible based on performance and experience
  • Supportive team environment

Apply now on Indeed by submitting your updated resume.

Job Type: Full-time

Pay: From Php19,000.00 per month

Benefits:

  • Employee discount
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you willing to work on-site from Mondays - Saturdays?
  • Are you proficient in using Google Sheets or Microsoft Excel for encoding orders and preparing reports?
  • What is your expected salary?
  • How soon can you start if selected?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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