
Customer Service and Order Processing Associate
4 days ago
Metro Manila | On-site | Full-time
We are a growing food manufacturing and retail company looking for a Customer Service & Order Processing Associate to support our clients and ensure smooth order fulfillment. This role combines customer service, order processing, quotations, and logistics coordination.
Responsibilities
- Respond to customer inquiries via phone, email, SMS, chat, and Viber
- Prepare and send quotations to customers
- Encode customer orders accurately into the order sheet/system
- Coordinate with production on stock availability
- Arrange delivery schedules and book riders/couriers
- Provide product information and assist with order details
- Handle customer concerns and complaints professionally
- Work closely with sales and operations teams to ensure timely fulfillment
Qualifications
- At least 1 year of experience in customer service, order processing, admin, or logistics (fresh graduates with strong communication skills are welcome)
- Proficient in Google Sheets/Excel
- Organized, detail-oriented, and reliable
- Good communication skills in English and Filipino
- Comfortable handling multiple tasks and coordinating with different teams
What We Offer
- Training and exposure to customer service, quotations, order processing, and logistics coordination
- Career growth opportunities in a fast-growing food manufacturing and retail company
- Performance -based bonus and increase
- Salary increase are possible based on performance and experience
- Supportive team environment
Apply now on Indeed by submitting your updated resume.
Job Type: Full-time
Pay: From Php19,000.00 per month
Benefits:
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
Application Question(s):
- Are you willing to work on-site from Mondays - Saturdays?
- Are you proficient in using Google Sheets or Microsoft Excel for encoding orders and preparing reports?
- What is your expected salary?
- How soon can you start if selected?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
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