Call Center Quality Assurance Manager

2 days ago

Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year
About the job: Quality Assurance Manager (Alabang) | Onsite

Work Setup: Alabang (Onsite)

Responsibilities:

  • Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them.
  • Process Control & Verification: Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.
  • Client Management: Participate in engagement reviews with clients to provide quality, specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.

Requirements:

  • Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up
  • At least 3 years of people management background. (Supervisory/Managerial support)
  • Effective communication skills. Can drive discussions with sea-level executives.

  • Quality Assurance Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱480,000 per year

    Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.Position: Quality Assurance AssociateIndustry: BPO CompanySalary: Php25,000 – Php40,000Location: Alabang, MuntinlupaSchedule: Shifting ScheduleWork Set up: Work on siteBenefits: Government...

  • quality assurance supervisor

    2 days ago

    Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYUnder the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement.JOB RESPONSIBILITIES1.    Attend management and client calls to report key information and...

  • Call Center Agent Virtual Interview

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full time ₱120,000 - ₱240,000 per year

    About the roleWe are seeking experienced Call Center Agents to join our growing team at AUGUSTIN INTERNATIONAL CENTER, INC.' based in Muntinlupa City Metro Manila. This is a full-time position offering an exciting opportunity to provide exceptional customer service and support to our diverse client base.What you'll be doingHandling incoming calls from...

  • Call Center Quality Manager

    2 days ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱600,000 per year

    TASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately.The pre-screening interview will take place over the phone.About the job Quality Manager (Alabang)Responsibilities:Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...

  • Call Center Quality Manager

    12 hours ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang).The pre-screening interview will be conducted over the phone.About the job Quality Manager (Alabang)Responsibilities:Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...

  • NO CALL PURE NONVOICE

    3 days ago

    Ayala Alabang, National Capital Region, Philippines SGS - Sapient Call Center Full time

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Assist customers with order placement, tracking deliveries, and resolving issues such as delays, incorrect orders, or payment problems.Job Responsibilities:Resolve customer inquiries, concerns, or complaints effectively and...

  • Call Center

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱150,000 - ₱250,000 per year

    About the role Join our dynamic and growing Contact Centre team at Valeros Velasco Tabernilla Proverify INC. as a Call Center Customer Service Representative based in our Alabang, Muntinlupa City office. In this full-time position, you will be the voice and first point of contact for our customers, providing excellent service and support across a range of...

  • Call Center Agent

    1 week ago

    Ayala Alabang, National Capital Region, Philippines 3 PLEX INTERNATIONAL INC Full time ₱200,000 - ₱250,000 per year

    About the role Join the dynamic and growing team at 3 PLEX INTERNATIONAL INC' as a Call Center Agent based in our Alabang, Muntinlupa City office. In this full-time role, you will be responsible for providing top-notch customer service and support to our valued clients. Your excellent communication skills, problem-solving abilities, and passion for...

  • Non-voice Account

    2 days ago

    Ayala Alabang, National Capital Region, Philippines SGS - Sapient Call Center Full time

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for managing customer inquiries, resolving issues, providing product/service information, and maintaining customer satisfaction.Job Responsibilities:Handle customer complaints, provide appropriate solutions, and...

  • Call Center Agent

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱100,000 - ₱150,000 per year

    About the role We are seeking a talented and dedicated Call Center Agent to join our dynamic team at Top1Movers Worldwide Inc. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our valued clients. This is a full-time position based in Muntinlupa City Metro Manila, offering a competitive salary and...