Quality Assurance Associate
1 week ago
Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.
Position: Quality Assurance Associate
Industry: BPO Company
Salary: Php25,000 – Php40,000
Location: Alabang, Muntinlupa
Schedule: Shifting Schedule
Work Set up: Work on site
Benefits:
Government mandated Benefits
HMO
13th month pay
Sick Leave Credits
Vacation Leave Credits
Job Requirements:
Bachelor's Degree Holder
At least 2-3 years of work experience as Quality Assurance role
Experience working as Customer Service Representative in BPO industry
Willing to work on site
Amenable to work at shifting schedule
Job Responsibilities: Handling inbound and outbound calls, messages and email
Assisting customers with product and service inquiries
Develop and maintain strong relationships with customers and clients
Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
Developing and Maintaining high customer satisfactions
Recruitment Process: Online and Face to Face Initial interview
Final interview
JOB OFFER
Job Type: Full-time
Pay: Php25, Php40,000.00 per month
Work Location: In person
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