Quality Assurance Associate

1 week ago

Ayala Alabang, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱480,000 per year

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position: Quality Assurance Associate

Industry: BPO Company

Salary: Php25,000 – Php40,000

Location: Alabang, Muntinlupa

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits:

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job Requirements:

Bachelor's Degree Holder

At least 2-3 years of work experience as Quality Assurance role

Experience working as Customer Service Representative in BPO industry

Willing to work on site

Amenable to work at shifting schedule

Job Responsibilities: Handling inbound and outbound calls, messages and email

Assisting customers with product and service inquiries

Develop and maintain strong relationships with customers and clients

Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.

Developing and Maintaining high customer satisfactions

Recruitment Process: Online and Face to Face Initial interview

Final interview

JOB OFFER

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Work Location: In person

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